What are the responsibilities and job description for the Lead Member Service Representative position at DATCU?
Position Summary
As a Lead Member Service Representative, you will open new accounts and IRAs, loan maintenance and processing, and conduct teller transactions. You will act as the manager in charge in the absence of the Branch Manager. You will train and oversee member service representatives and teller staff (as assigned). Answer questions, resolve problems, and ensure members are promptly and professionally served. Actively cross sell credit union services. Act as a member service representative and/or teller as needed.
Work Schedule
This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.
Key Responsibilities
- Handle deposits, withdrawals, payments, and transfers.
- Answer questions and provide account support.
- Set up new accounts and update member information.
- Refer members to loans, credit cards, and other services.
- Help members with problems or escalate when needed.
- Balance cash drawers and follow security procedures.
- Assist with online banking, mobile apps, and card issues.
What We Offer
- Competitive pay based on experience
- Comprehensive benefits package (medical, dental, 401(k), etc.)
- Paid time off and company holidays
- Opportunities for professional growth and advancement
- Supportive, collaborative work environment
Required Qualifications
- 12 months of related operations experience preferred
- Familiarity with MSR service functions, policies, and procedures
- Strong interpersonal, leadership, and supervisory skills
- High school diploma or GED certificate
- Well organized with attention to detail
- Ability to operate related computer applications and related business equipment
Competencies
- Excellent communication skills and willingness to assist others
- Professional appearance, dress, and attitude
- Good analytical and problem-solving abilities
- Ability to maintain an effective and efficient workflow
- Well organized and detail oriented
- Excellent organizational and time management skills
- Ability to operate related computer applications and business equipment
Equal Opportunity Employer / Veterans / Disabled
Bilingual a plus.