What are the responsibilities and job description for the IT Manager position at DATCU?
Position Summary
The IT Manager is responsible for leading and managing the day-to-day operations of the IS Department to ensure departmental goals, service levels, and strategic objectives are consistently met or exceeded. Serves as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is accountable for staffing, training, coaching, scheduling, performance management and workload prioritization. Manage the day-to-day operations of the IT staff, including assignment of tickets, monitoring ticket progress, and ensuring that all tickets are resolved within established SLAs. Implement and maintain the IT Service Management and IT Infrastructure Library practices to the IT team. Perform tier 2 and 3 escalation support and incident response. The IT Manager serves as the primary point of contact for all information technology inquiries from other departments. Other administrative duties may be assigned as needed.
Key Responsibilities
- Assumes responsibility for the effective and efficient performance of the IT department.
- Effectively supervises IT staff, ensuring optimal performance.
- Assumes responsibility for the effective administration of IT department functions.
- Assumes responsibility for establishing and maintaining effective, professional business relations with vendors and industry professionals.
- Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.
- Assumes responsibility for the effective administration of IT functions.
- Assumes responsibility for related functions as required or assigned.
What We Offer
- Competitive pay based on experience
- Comprehensive benefits package (medical, dental, 401(k), etc.)
- Paid time off and company holidays
- Opportunities for professional growth and advancement
- Supportive, collaborative work environment
Education/Certifications:
- Bachelor’s Degree in Computer Science, network engineering or related field required or equivalent experience considered.
- Microsoft, Network, and\or CompTia certifications a plus.
- Additional computer related coursework preferred.
Required Knowledge:
- Familiar with ITIL.
- Knowledge of industry operating systems (Mac OS, Linux, Windows).
- Understanding of Active Director, Exchange, and Office Products.
- Knowledge and experience of infrastructure monitoring solutions.
Experience Required:
- 5 years of experience with network/systems administration.
- 3 years of IT management required.
- Experience in regulated environments (SOX, PCI, etc.) a plus.
- Abilities generally acquired on the job. Includes formal and on-the-job training.
Skills & Abilities:
- Excellent communication skills both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills with the ability to think creatively to develop solutions to complex technical issues.
- Ability to operate all related computer applications
- Excellent time management skills with proven ability to meet deadlines.
- Ability to lead processes and people.
- Excellent service skills and attentive to detail.
- Willing to learn and apply new knowledge.
Equal Opportunity Employer / Veterans / Disabled