Service Desk Analyst II (DW25111641)

Datawiz, a GTSC company, hiring a Service Desk Analyst to support their Federal Government client on a full-time, long-term contract.

LOCATION: Onsite in ARLINGTON, VA.

Schedule: Several shift types available, the center is open 24/7. We are mainly looking for overnight or weekend shifts (training schedule will differ).

This position will support a government agency that requires US Citizenship.

In this role, the Service Desk Analyst provides priority-based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible.

Required

• Minimum of 4 year(s) of experience working directly with customers and IT experience.
• Candidates with experience using ServiceNow ticketing systems OR 12 months experience of similar ticketing system
• General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
• Organizational skills with the ability to handle multiple tasks and projects at one time.
• Candidates must be in good financial standing. This includes no bankruptcies, car repossessions, poor credit score, or in debt collection with no payment plan.
• This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work.
  
  

Responsibilities

• Answer Help Desk phones and provide support to users on a variety of issues
• Responds to telephone calls, email and personnel requests for technical support
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
• Identifies, researches, and resolves technical problems
• Possess strong customer service and communications skills
• Analyze, evaluate, and test software and hardware problems
• Handle heavy call volume
  
  

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• Health Savings Account
• Life and AD&D
• Short-Term Disability
• Long-Term Disability
• 401(k)
• Tuition Assistance
• Paid Time Off
  
  

Datawiz, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program. Learn more about the E-Verify program.

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.