Registration Project Manager

Employment Type: Full Time, Onsite

About Us

Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions. 

Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries.  Its Acoustic Science division licenses spatial and multichannel HD audio technologies—including ADIO®, WiSA®, and Sumerian®—to customers in sports & entertainment, events & venues, automotive, finance, and other sectors. 

Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.

Job Description

The Registration Project Manager (RPM) serves as the primary point of contact between Event Citadel and its clients, ensuring a seamless and high-quality experience throughout the event lifecycle. This role requires strong leadership, project management, communication, and problem-solving skills, as well as strict adherence to Event Citadel’s established show processes, quality control standards, and testing procedures. The RPM oversees all registration-related planning, execution, and onsite support to deliver exceptional service and client satisfaction.

Key Responsibilities

Processes, Procedures & Quality Assurance

• Follow all Event Citadel-defined processes for each assigned event.
• Adhere to established testing rules, quality standards, and formal escalation protocols.
• Bill all services in alignment with the sales contract; obtain supervisor approval for any out-of-scope items before quoting.
• Build complete and accurate test batches incorporating all business rules (registration types, codes, options, web services, etc.).
• Create and maintain a Production Specification Manual (PSM) for each assigned event.
• Order, track, and manage all required show materials.
• Work collaboratively with the show team to develop event databases and registration websites.
• Partner with the onsite team to design registration layouts and identify appropriate equipment needs.
• Travel to client meetings and onsite events as required.
• Maintain accurate, timely task entries within the EZLabor time recording system.

 Leadership & Client Management

• Serve as a dedicated advocate for the client, ensuring timely delivery, accuracy, and exceptional customer service.
• Provide clear direction, support, and guidance to the internal Event Citadel show team.
• Lead meetings with clients and internal teams to gather requirements, document needs, and identify solutions aligned with Event Citadel best practices.
• Collaborate with internal technical teams to analyze client needs and support the development and communication of custom registration solutions.

 Expectations

• Become fully self-sufficient within nine months, requiring minimal supervisory support.
• Develop an in-depth understanding of the PSM and its alignment with other Event Citadel departments.
• Maintain strong working knowledge of the full registration lifecycle.
• Escalate potential risks or challenges promptly to ensure successful service delivery.
• Notify supervisors when an event faces major issues that may require high-alert oversight.
• Treat every client as a valued partner and provide solutions consistent with Event Citadel’s current offerings.
• Respond promptly and professionally to client communication.
• Seek supervisor guidance when needed and collaborate effectively with the entire Event Citadel team.
• Stay informed on new Event Citadel products, services, and enhancements.
• Perform additional duties as assigned.

 Key Performance Evaluation Measures

• Client satisfaction and survey feedback.
• Contract renewals and client retention.
• Adherence to defined processes, procedures, and deadlines.
• Ability to meet labor hour budgets.
• Communication effectiveness and team collaboration.
• Compliance with testing requirements and quality standards.
• Smooth and accurate execution of events from planning through completion.
• Strength and quality of client relationships.
• Achievement of individual performance goals.

 What We Offer:

• Competitive salary and benefits package. 
• A fast-paced, high-impact work environment.
• Opportunity to work closely with executive leadership.
• The chance to work with cutting-edge technologies and make a significant impact.
• A culture of innovation, ownership, and growth.