What are the responsibilities and job description for the Customer Implementation Manager position at Datavault AI, Inc.?
About Us
Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions.
Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries.
Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.
Job Description
We are seeking a Customer Implementation Manager to own the post-sale implementation/onboarding experience and ensure customers successfully adopt and realize value from our solutions. This role serves as a critical bridge between sales and customer support and sits at the intersection of delivery, enablement, and customer experience—serving as a strategic partner to clients from contract signature through go-live and early value realization.
You will lead implementations, coordinate cross-functional resources, and empower customer teams through training, documentation, and ongoing enablement. The ideal candidate is highly organized, customer-obsessed, and thrives in translating technical solutions into real-world outcomes.
Key Responsibilities
Customer Implementation & Delivery
Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions.
Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries.
Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.
Job Description
We are seeking a Customer Implementation Manager to own the post-sale implementation/onboarding experience and ensure customers successfully adopt and realize value from our solutions. This role serves as a critical bridge between sales and customer support and sits at the intersection of delivery, enablement, and customer experience—serving as a strategic partner to clients from contract signature through go-live and early value realization.
You will lead implementations, coordinate cross-functional resources, and empower customer teams through training, documentation, and ongoing enablement. The ideal candidate is highly organized, customer-obsessed, and thrives in translating technical solutions into real-world outcomes.
Key Responsibilities
Customer Implementation & Delivery
- Own end-to-end customer implementations from kickoff through go-live and stabilization. Ensure delivery on time, within scope, and aligned to customer success criteria.
- Develop and manage project plans, timelines, milestones, risks, and dependencies.
- Act as the primary point of contact during implementation, ensuring clear communication and accountability.
- Partner with Product, Engineering, Sales, and Support to resolve implementation challenges and drive successful outcomes.
- Design and deliver customer onboarding programs tailored to client goals, maturity, and use cases.
- Lead enablement activities including training sessions, workshops, demos, and best-practice guidance.
- Develop and maintain enablement assets such as playbooks, onboarding guides, FAQs, and training materials.
- Ensure customers understand product capabilities, workflows, and value drivers to accelerate adoption.
- Identify adoption gaps and proactively recommend enablement strategies to drive usage and outcomes.
- Build trusted relationships with customer stakeholders, including technical and business users.
- Translate customer business objectives into implementation and enablement plans.
- Set clear expectations, manage change, and handle escalations with professionalism and empathy.
- Partner closely with Customer Success Managers to ensure a smooth transition post-implementation.
- Continuously refine implementation and enablement processes to improve efficiency and scalability.
- Capture customer feedback and implementation learnings to inform product enhancements and roadmap priorities.
- Contribute to standardization of onboarding and enablement methodologies across customer segments.
- 5–7 years’ experience in post-sales implementations, client enablement, customer onboarding, technical support, solutions consulting, or sales enablement.
- Proven and specific experience working with a combination of analytics, data, or cloud-based platforms, High Performance Computing (HPC), Blockchain, SaaS and/or Web 3.0 technology platforms.
- Strong project management skills with the ability to juggle multiple customers and timelines simultaneously.
- Excellent communication and presentation skills, with comfort engaging both technical and non-technical audiences.
- Customer-first mindset with a strong bias toward action and problem-solving.
- Experience with enterprise or mid-market B2B customers.
- Experience creating training programs or enablement content.
- Competitive salary and benefits package.
- A fast-paced, high-impact work environment.
- Opportunity to work closely with executive leadership.
- The chance to work with cutting-edge technologies and make a significant impact.
- A culture of innovation, ownership, and growth.