What are the responsibilities and job description for the Bilingual Customer Care Representative position at DataSync?
Description:
The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.
Requirements:
Essential Functions
The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.
Requirements:
Essential Functions
- Answer inbound telephone calls from customers and clients regarding products and services.
- Make outbound telephone calls to customers and clients regarding products and services.
- Maintain call performance and call quality goals.
- Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
- Work independently and as part of a team to provide best in class customer service
- Conduct side-by-sides with new and existing employees.
- Enter data quickly and accurately with high attention to detail.
- Verify all callers to ensure security.
- All other duties as assigned.
- Bilingual- Spanish/English
- Outstanding customer service skill
- Excellent written and oral skills
- Computer literacy and keyboard typing skills
- Proficiency in Microsoft Office Suite
- 8-hour shift
- 10-hour shift
- Day shift
- Monday to Friday
- Weekend availability