What are the responsibilities and job description for the Appointment Setter position at Datasource Background Screening?
Company Description Datasource Background Screening is a Kansas City area-based B2B background screening provider with a 30-year legacy of trust and reliability. The company serves clients nationwide with comprehensive solutions for employee, volunteer, and tenant screening. Datasource specializes in tailored background screening services for camps, churches, franchises, and workplaces. Team members join an established organization focused on accuracy, compliance, and responsive client support. The company values professionalism, long-term relationships, and a commitment to high-quality service delivery.
Role Description The Appointment Setter role is a full-time, on-site position based in Blue Springs, MO. This role is responsible for making outbound calls, qualifying prospects, and scheduling appointments for the sales and account management teams. Day-to-day tasks include following call scripts, maintaining accurate records of interactions in the CRM, and confirming appointment details with prospective and existing clients. The Appointment Setter will handle inbound inquiries as needed, provide basic information about services, and ensure that leads are routed appropriately. This position collaborates closely with sales and customer service staff to support lead generation efforts and contribute to the overall growth of the business.
Qualifications
- Candidates should possess strong Setting Appointments and Appointment Scheduling skills, including the ability to manage calendars and coordinate meeting details efficiently.
- Candidates should possess Lead Generation skills, including prospecting, qualifying leads, and maintaining accurate records of outreach activities.
- Candidates should possess excellent Communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Candidates should possess solid Customer Service skills, including active listening, empathy, and a customer-focused approach to resolving questions or concerns.
- Comfort with phone-based work and high call volumes, along with basic proficiency in CRM or scheduling software.
- Strong attention to detail, organizational skills, and the ability to follow structured processes and scripts.
- Ability to work on-site in Blue Springs, MO, collaborate with team members, and adapt to changing priorities.
- Previous experience in appointment setting, telemarketing, inside sales, or a related customer-facing role is preferred.