What are the responsibilities and job description for the Field Technician position at DataServ?
We want you!
Join our valued team where we help ensure that hospitals, schools and businesses have the high-quality tech solutions they need to keep them safe while providing them with the tools necessary to succeed in an increasingly connected world.
We offer on-the-job training for the physical installation of a variety of solutions at customer sites across Ohio to ensure you are prepared for and comfortable with the tasks assigned to you and your team. You’d be a part of our project team responsible for staging equipment at our headquarters in Westlake, then transporting it to the customer sites. Finally, you’d be involved with both installation and testing of the solution to guarantee optimal customer experience year-round according to best practices and following the guidance and instruction of the on-site field lead.
Why You’ll Love Us
We care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!
About DataServ
For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations.
About XFact
xFact, LLC is a rapidly growing company serving many government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector. Join our dynamic team and be part of our innovative and collaborative work environment.
Qualities We Want In You
team player
Join our valued team where we help ensure that hospitals, schools and businesses have the high-quality tech solutions they need to keep them safe while providing them with the tools necessary to succeed in an increasingly connected world.
We offer on-the-job training for the physical installation of a variety of solutions at customer sites across Ohio to ensure you are prepared for and comfortable with the tasks assigned to you and your team. You’d be a part of our project team responsible for staging equipment at our headquarters in Westlake, then transporting it to the customer sites. Finally, you’d be involved with both installation and testing of the solution to guarantee optimal customer experience year-round according to best practices and following the guidance and instruction of the on-site field lead.
Why You’ll Love Us
We care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!
About DataServ
For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations.
About XFact
xFact, LLC is a rapidly growing company serving many government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector. Join our dynamic team and be part of our innovative and collaborative work environment.
Qualities We Want In You
team player
- excellent written and verbal communicator
- tech savvy
- strategic thinker
- service oriented
- motivated
- self-disciplined
- professional
- flexible in a fast-paced environment
- works independently with minimal supervision
- exhibits strong work ethics
- detail oriented
- handles demanding situations/timelines
- organized
- responsible/dependable
- willing to receive/provide feedback to improve performance
- supportive
- strong desire to support and mentor
- Represent DataServ in a positive manner to colleagues, customer base and vendors.
- Assist engineers with staging and installation activities.
- Transport equipment between sites using a large company vehicle.
- Travel to customer sites to mount, rack and place various equipment including access points, door controls, phones, servers, switches, video surveillance cameras, etc.
- Mounting equipment to concrete walls will require the use of power tools and extended ladders which we will provide training on
- Participate in internal and customer project meetings as needed.
- Follow internal processes and embrace best practices.
- Be a supportive team member to others.
- All other duties as assigned.
- Handle pressure and maintain professionalism.
- Strong verbal and written communications skills.
- Frequent travel across the state of Ohio, Monday - Friday with extended hours.
- Mechanically inclined; ability to use power tools, hand tools and climb ladders. (Experience is preferred but we do offer in-house training)
- Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving with or without accommodation.
- Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments
- High degree of professionalism to appropriately act as a representative of the organization
- Candidates are required to complete a drug test and background check