What are the responsibilities and job description for the Remote Customer Care Specialist position at Dataquad Inc?
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Position Description
Dataquad is seeking a dedicated and empathetic Remote Customer Care Specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers via phone, email, and live chat. You will assist customers with inquiries, troubleshoot technical issues, and ensure overall satisfaction with our services. As a key representative of Dataquad, you will collaborate with internal teams to resolve complex issues and help improve customer experience.
Key Responsibilities :
- Respond promptly and professionally to customer inquiries across multiple channels.
- Resolve customer complaints, technical issues, and service-related concerns efficiently.
- Provide detailed and accurate information about Dataquad's services and products.
- Maintain and update customer records in our CRM system.
- Collaborate with internal teams to troubleshoot and resolve issues.
- Ensure customer satisfaction through clear communication and timely solutions.
Qualifications :
- Strong communication skills (written and verbal).
- Ability to work independently and manage time effectively.
- Problem-solving skills and a customer-first attitude.
- Previous experience in customer service or support roles is preferred.
- Familiarity with CRM software is a plus.
Join Dataquad to be part of a dynamic, customer-focused team in a fully remote work environment!
Type: Full-time
Pay: $25.00 to $33.00 per HOUR
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Salary : $25 - $33