What are the responsibilities and job description for the Desktop Support Technician position at Dataquad INC?
Desk Side Support Technician
- Provide on-site technical support and troubleshooting for end-user desktop and software issues.
- Diagnose and resolve technical problems related to operating systems and applications including but not limited to Microsoft Windows and Microsoft Intune.
- Communicate and collaborate comfortably with Customer executives and end users.
- Collaborate with Customer IT teams to escalate and resolve complex issues in a timely manner.
- Document all support activities, including resolutions, in Customer’s ticketing system.
- Ensure compliance with Customer IT policies and procedures.
- Manage incoming inventory, including new and used AMC hardware, returned legacy rich clients, and other items as requested by Customer.
- Reimage laptops to new version of image.
Pay: $18.00 - $20.00 per hour
Benefits:
- Professional development assistance
Work Location: In person
Salary : $18 - $20