What are the responsibilities and job description for the Enterprise Customer Success Manager (On-Site) position at Datanomix?
Enterprise Customer Success Manager
Datanomix | Nashua, NH
About Datanomix
We're a fast-growing startup helping precision manufacturers level up their production performance with our data-powered software solutions. Our customers are loyal, hard-working, and effusive about the impact of our product. We are led by start-up veterans and have an affinity for gritty, entrepreneurial team members.
About the Role
Datanomix is looking for an experienced Enterprise Customer Success Manager to own the adoption, health, and executive relationships across a portfolio of customers. This is a strategic, high-visibility role for someone who can manage multi-site, multi-stakeholder engagements while operating as a trusted advisor to plant managers, VPs of Operations, and C-suite executives.
You'll guide customers from pilot through full-scale rollout and renewal, translating shop-floor outcomes into executive-level business value.
What You'll Do
- Own the end-to-end relationship for a portfolio of customers, from onboarding through renewal and expansion
- Work with customers to establish business goals and priorities and build the corresponding project/success plans
- Manage customer projects coordinating internal teams (CSE, Sales,Solutions) and customer stakeholders to execute on project milestones
- Provide coaching to customers on how to reach their project and business goals (shop floor adoption, habit building, weekly leadership reviews, etc)
- Serve as the primary point of executive engagement, building relationships with plant managers, ops leaders, and C-level sponsors to ensure alignment on goals, ROI, and adoption
- Lead structured business reviews that connects adoption to measurable operational and financial outcomes
- Identify and quantify improvement opportunities (throughput, downtime, utilization, etc) and build the ROI narrative that drives renewal and expansion
- Act as the voice of the customer internally, surfacing risks, blockers, and product feedback to Sales, Product, and Engineering
- Proactively manage risk across a portfolio — flagging churn signals early and building action plans for at-risk accounts
- Partner with Sales on renewal and expansion strategy, including scoping and developing business-cases for new use cases
What You Bring
- 5 years in Customer Success, Account Management, or a related client-facing role
- Proven experience managing enterprise accounts with multiple sites, stakeholders, or concurrent workstreams
- Strong executive presence — comfortable presenting ROI and strategy to VP/C-level audiences
- Ability to translate technical/operational data into clear business outcomes
- Experience navigating pilots, phased rollouts, or implementation programs from kickoff to scale
- Organized, detail-oriented, and comfortable owning ambiguity across a large book of business
- Willingness to travel for on-site customer visits
What You'll Get
- Competitive pay and room to grow
- Healthcare benefits (medical, dental, vision) starting on Day 1
- Unlimited PTO
- 401K
- A fast-moving, collaborative, and supportive team
- The chance to help grow a product our customers love
Note: This is an in-office role based in Nashua, NH. Remote applicants will not be considered.