What are the responsibilities and job description for the Contact Center Leader position at Datamatics?
Title: Contact Center Leader
Location: Brentwood, TN or Malvern, PA
Duration: Full-time
Hybrid - 3 days onsite/week
We are looking for an organized leader who knows what it takes to successfully land technology change in a contact center, and does so by bringing people along.
This role leads the charge when it comes to gracefully integrating new contact center capabilities and manages the team who onboards new products and services into our Service Excellence Contact Center: the front line Team supporting IT, People Services, Lab Support, Payroll, and more.
You may be a fit if you have:
✅ Contact center leadership experience
✅ A project management background
✅ A track record of delivering successful tech changes
✅ A collaborative style that works across teams