What are the responsibilities and job description for the Service Desk Team Lead position at DatamanUSA, LLC?
Job Details
Job Description
DatamanUSA has an exciting opportunity for a talented Service Desk Team Lead to work with one of our direct clients in Thornton, CO. We love referrals! Please refer us to your friends, family and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients.
Job Details:
Title: Service Desk Team Lead
Duration: 8 months
Location: Thornton, CO
Duties & responsibilities:
*) The ideal candidate will have general experience and knowledge of troubleshooting processes for wide areas of IT (hardware, software, network, account, mobile, etc.).
*) Previous experience managing or leading a team is preferred or at least 3 years of previous Service Desk experience at the Analyst or Tier 2 level.
*) ITIL certification and/or knowledge is a plus, but not required.