What are the responsibilities and job description for the Delivery Manager – Digital Engineering, AI & Data position at DataFactZ?
Delivery Manager – Digital Engineering, AI & Data
Company: DataFactZ
Location: Northville, MI
Employment Type: Full-time
Job ID: DFZ-2026-017
About the Role
DataFactZ builds modern solutions for enterprise clients, from full-stack applications and GenAI-powered products to data platforms and analytics. We're growing, and we need a Delivery Manager who treats every client account as their own business. You'll be the trusted partner to our clients' engineering, product, data, and IT managers. You'll know how every engagement and consultant is performing, spot risks before the client does, and find the next initiative inside every account. You'll work hand in hand with our Technical Project Manager: you own the client relationship, and they own execution.
About DataFactZ
DataFactZ is a data and analytics consulting company headquartered in Northville, Michigan, with delivery teams in the United States and India. For more than two decades, we've helped organizations turn their data into better decisions through data engineering, cloud data platforms on Azure, AWS, and Google Cloud, business intelligence and visualization, advanced analytics, and AI. Our consultants work on high-impact programs for fortune 500 clients, and we invest in their growth through certifications, hands-on learning, and meaningful work. Curiosity drives everything we do.
What You'll Do
- Serve as the single point of contact for client managers and directors across engineering, product, data, and IT teams.
- Run regular status reviews covering consultant performance, project milestones, deliverables, and client satisfaction.
- Catch delivery risks early, such as scope creep, missed milestones, quality concerns, or unclear AI expectations. Hand them to the TPM for resolution, then close the loop with the client.
- Find expansion opportunities in existing accounts, including new applications, GenAI use cases, AI agents, data platforms, modernization projects, and additional headcount. Partner with Business Development to convert them.
- Help clients move promising GenAI pilots and proofs of concept into funded production work.
- Understand each client's technology and AI roadmap well enough to position DataFactZ for their next initiative.
- Track SOWs, contract end dates, extensions, and change orders, and act well ahead of renewals.
- Maintain an account health view for each client covering revenue, headcount, satisfaction, risks, and pipeline, and report it to leadership.
- Handle client feedback on consultants and deliverables quickly and professionally.
What You Bring
- 7 years in IT services or consulting, with at least 3 years in client-facing account or delivery management.
- A proven record of growing accounts, with examples of expansions and new work you generated.
- Working knowledge of modern software delivery, including full-stack development, cloud, APIs, and data platforms, enough to discuss scope and solutions credibly with client managers.
- A solid understanding of GenAI concepts and business use cases, such as copilots, chatbots, RAG, document intelligence, and AI agents, and the ability to talk about them in business terms.
- Experience with both SOW/project-based and staff augmentation engagements, including rates, change orders, and contracts.
- Confident communication, including difficult conversations about scope, quality, and timelines.
- Bachelor's degree in business, IT, or a related field, or equivalent experience.
Nice to Have
- Experience delivering or selling AI/ML, GenAI, or data annotation services.
- Background with Fortune 500 or large consulting firm clients.
- Familiarity with onshore/offshore delivery with India-based teams.
- Experience with CRM tools.
What a Rockstar Looks Like
- Client leaders call you first when they're planning something new.
- You turn a single pilot into a multi-year roadmap.
- You spot a scope or expectation gap before it becomes an escalation.
- No SOW or contract end date ever surprises you.
How Success Is Measured
- Account revenue growth and expansion rate
- Pilot-to-production conversion
- Client satisfaction and retention
- Escalation response and resolution time
- New opportunities generated and converted
How to Apply:
Apply directly through this posting, or reach out to Sathish M, Senior Technical Recruiter, at sathish.mailagani@datafactz.ai. Please reference Job ID DFZ-2026-011.