What are the responsibilities and job description for the Database Administrator - Email Marketing Systems and Client Services position at Database USA?
About Us
We are a high-volume email marketing provider, helping clients send millions of messages, manage subscriber lists, and maintain strong deliverability. Our infrastructure spans Microsoft SQL Server, Linux-based email sending services across multiple cloud platforms, Amazon S3 storage, and a suite of internal .NET applications.
We are seeking a hybrid Database Administrator to ensure our systems run smoothly end-to-end. This role combines database administration, email system operations, client services, and general infrastructure oversight. The position is hands-on but also requires ownership of day-to-day stability and client satisfaction.
Key Responsibilities
Database Administration (Core)
- Manage, optimize, and monitor large Microsoft SQL Server environments.
- Implement backup/recovery strategies, high availability, and performance tuning.
- Troubleshoot and resolve database issues in production and test environments.
Client Services & Operations
- Serve as a key point of contact for client requests and technical support tickets.
- Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage.
- Test and validate changes, patches, and system updates.
- Document support processes and maintain operational runbooks.
Email Systems & Infrastructure
- Oversee email delivery platforms hosted on Linux servers across multiple cloud providers.
- Configure and troubleshoot email standards and protocols: SMTP, MIME, DKIM, SPF, DNS.
- Monitor deliverability, bounce handling, and feedback loops.
- Manage S3-based storage workflows tied to large-scale email operations.
- Ensure uptime and smooth operation of dozens of in-house .NET applications (no development required, but operational oversight expected).
Qualifications
- 5 years of SQL Server DBA experience.
- Familiarity with Linux server administration in cloud hosting environments.
- Strong knowledge of email technologies: SMTP, MIME, DKIM, SPF, DNS.
- Experience managing client services/support operations (ticketing systems, client communication).
- Practical experience with cloud storage (S3 or equivalent).
- Strong troubleshooting and problem-solving skills across heterogeneous systems.
We are based in Dayton, OH.