Calendar Clerk - Adjudications

Summary of Job Purpose:

The Adjudication and Operations Clerk is responsible for assisting in the operation and adjudication processes and servicing client requests along with providing superior customer service to clients and vendors. In this capacity, the associate will work with the Hearings and Operations workflow, schedule and coordinate hearings between the company’s clients and contracted Hearing Officers. The associate would utilize their technical knowledge to manage information files to service client needs. As a team member, the associate would perform essential job functions to support short and long-term departmental and company goals.

Qualifications:

The employee must be able to perform each essential function identified below satisfactorily. The following information clarifies the essential job duties, knowledge, skill, and abilities required. The essential duties listed below require collaboration and daily interaction with others, therefore consistent and regular attendance is required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Essential Duties and Responsibilities (other duties may be assigned):

· Coordinate hearing processes including scheduling 2nd level hearings for clients.

· Build rapport and effectively communicate with Hearing Officers and clients.

· Create and update monthly scheduling calendars.

· Manage case files for court hearings.

· Process requests based on client requirements.

· Approve and send appropriate correspondence.

· Create waiver forms.

· Review - Approve/Deny Payment Plans

· Process the Operating Hearings Workflow

· Review - Approve/Deny Permits on behalf of our clients.

· Perform Fulfillment of Permits.

· Review and process Community Service forms.

· Miscellaneous administrative duties.

· Responsible to assist in overseeing day to day functions such as interfacing with each DMV with which we work, processing daily files received by clients, and preparing, reviewing, and sending daily files back to clients.

· Responsible for providing daily assistance to our clients that require data adjustments, information, training- both technical and process, and providing additional assistance as required.

· Provide superior service by responding to clients via email and phone as appropriate.

· Ability to effectively communicate across all departments and at all levels within the organization.

· Able to scan documents, transfer files, download, and upload documents as needed to service clients.

· Process FTB reports.

· Manage spreadsheet data

· Convey and process information with a high degree of accuracy.

· Ability to set, meet, and exceed deadlines.

· Ability to demonstrate initiative and organization.

· Willingness to work collaboratively in a team setting and motivate others.

· Ability to be flexible and work in a fast-paced environment.

· Able to work independently while managing multiple projects and deadlines.

· Complete required Security Trainings.

· Adhere to the organization’s information security policy and procedures.

· Responsible for the ongoing security of the information processed by the department.

· Other duties as assigned.

Minimum Requirements, Education and/or Experience:

· High school diploma or G.E.D. equivalent required.

· 2 years of administrative and/or customers service experience.

· Must possess professional experience working in adjudication, client services, or related field.

· Demonstrated ability to work with minimal supervision.

· Outstanding record of punctuality and attendance.

· Knowledge of Federal and California state laws, and CA Department of Motor Vehicles regulations as they apply to parking and citation adjudication is a plus.

· Prior team lead experience is a plus.

Required Certificates, Licenses, and Other Skills:

· Strong project and time-management skills.

· Excellent ability to multi-task and prioritize in a busy, fast-paced environment.

· Exhibit a high-level of discretion, flexibility, and willingness to work closely with others.

· Strong verbal and written communication skills; excellent grammar and punctuation.

· Excellent interpersonal skills.

· Proficiency in Microsoft Office suite with emphasis on Outlook, Word, PowerPoint, and Excel.

· Strong analytical and problem-solving skills.

· Excellent attention to detail.

· Positive attitude and a self-starter.

· Uses time efficiently.

· Strong computer skills:

- Able to type a minimum of 10,000 & above KSPH (both alpha & numeric counts/ 10-Key).

- Able to type at least 60 WPM.