Salesforce Architect

locals to Columbus, OH

Mentors and trains State Development resources.

•              Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.

•              Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.

•              Maintains and provides enhancements to the existing Salesforce solutions.

•              Develop and create customized reports and dashboards.

•              Manages user testing to include developing test plans, creating user test cases.

•              Create and maintain documentation on processes, policies, configuration and user guides.

•              Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.

•              Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.

•              Design reporting in Salesforce using Conga

•              Maintain, enhance and create workflows, Process Builder flows, Visual Flows and other functions and configurations within the Salesforce.com environment.

•              Develops and Manages Communities

•              Proactively seek out and identify needed system changes.

•              Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

•              Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.

•              Handles and implements third-party integrations and trouble-shoots any issues with partner and applications as they arise.

•              Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools and approaches to improve operational efficiencies, and enhance the customer experience. 

•              Creates project documentation, including user interface guides, training documentation or other functional specific documents and change orders. 

•               Thoroughly unit test development deliverables and participate in business user acceptance testing

•              Validates test cases and results against requirements.

•              Develop complex, macro driven reports to summarize system information for Senior Management.

•              Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase. 

•              Assist with migration from older systems/processes into Salesforce.com.

•              Import data as appropriate using Salesforce tools like Data Loader

•              Log, troubleshoot and resolve system problems. 

•              Monitor and manage exception logs for backend system integration with SFDC.