What are the responsibilities and job description for the Call Center Operator Support Specialist position at Data Systems Integration Group?
*Eligibility to work in the United States
- Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
- Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
- Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
- Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
- Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
- Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
- Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
- Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Tennessee Dept of Health staff, vendors, and community partners.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
- Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.
Preferred Qualifications
- Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
- Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
- Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
- Experience working with state or federally funded healthcare programs.
Salary : $15 - $20