What are the responsibilities and job description for the Level 1 Help Desk Engineer position at Data Pros?
Job description:
Job Title: Level 1 Help Desk Engineer
Company: Data Pros
Location: On-site
Schedule: Full-time, Monday–Friday
About the Role:
Data Pros is seeking a motivated Level 1 Help Desk Engineer to join our team. This role is ideal for individuals with prior help desk or system administrator experience who are passionate about delivering exceptional technical support and ensuring smooth IT operations.
Key Responsibilities
- Provide first-level technical support for end-users across hardware, software, and network issues.
- Troubleshoot and resolve problems related to Microsoft 365 suite, including SharePoint, OneDrive, Teams, Outlook, and Entra ID.
- Assist with account management, permissions, and security configurations.
- Support and maintain user access and identity management systems.
- Document issues, resolutions, and maintain accurate service records.
- Collaborate with senior engineers for escalated issues and system improvements.
Required Qualifications
- Previous experience in help desk or system administration roles.
- Strong knowledge of Microsoft technologies, especially Office 365 suite (SharePoint, OneDrive, Teams, Outlook, Entra ID).
- Familiarity with Azure services (preferred).
- Microsoft 365 Fundamentals certification (ideal).
- Excellent problem-solving and communication skills.
What We Offer
- Competitive compensation package.
- Comprehensive health, dental, and vision benefits.
- Gym membership included.
- Collaborative work environment with opportunities for growth.
Work Arrangement
- In-office presence required 5 days a week.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person