Computer Operator (IBM iSeries / AS/400)

Position Summary

The IBM iSeries Computer Operator is responsible for the operation, monitoring, and maintenance of the IBM iSeries (AS/400) environment and all associated systems. This role ensures the reliable execution of business-critical processes, including order processing, batch operations, system monitoring, and incident resolution, while maintaining high system availability and performance.

Key Responsibilities

System Monitoring & Operations

• Monitor IBM iSeries (AS/400), servers, and peripheral equipment to ensure continuous uptime
• Respond to system messages, console alerts, and error conditions promptly
• Oversee all input/output processing, including job queues and output queues
• Monitor server performance and overall system health

Batch Processing & Order Management

• Execute and manage scheduled batch jobs (daily, weekly, monthly)
• Ensure all processing meets operational SLAs and business requirements
• Receive and process customer order files via FTP, ensuring accurate distribution to branches and warehouses
• Support and monitor EDI transactions (810, 850, 855)

Monthly Responsibilities

• Submit and monitor month-end processing activities
• Generate and send customer statements to the mail house
• Download and apply Taxware updates
• Send Accounts Receivable files to Cortera and USTrade

Backup, Recovery & System Continuity

• Perform routine system backups and verify backup integrity
• Manage backup media (tape or cloud)
• Assist with data restoration and disaster recovery procedures

Incident Management & Troubleshooting

• Provide first-level troubleshooting for hardware, software, and connectivity issues
• Support users in resolving system and application issues
• Gather diagnostic information and escalate complex issues as needed
• Log, track, and resolve incidents in accordance with IT procedures

User Support & Help Desk

• Create, assign, and follow up on IT help desk tickets
• Respond to user requests via phone, email, or in person
• Manage user accounts, password resets, and basic system access

System Maintenance & Vendor Coordination

• Coordinate service requests for AS/400 hardware and infrastructure
• Work closely with programming and IT teams on system updates and enhancements
• Assist in implementing system changes and corporate IT initiatives

Documentation & Reporting

• Maintain accurate operational logs and system documentation
• Document procedures and provide training to staff as needed
• Identify trends and recommend improvements for system performance and operations

Technical Skills

• Strong knowledge of IBM i (OS/400) operations and Control Language (CL)
• Experience with job scheduling, batch processing, and system monitoring
• Familiarity with:
  • IBM i Client Access
  • Windows and Windows Server environments
  • Microsoft Office applications

Experience

• 1–3 years of experience in a midrange, mainframe, or data center operations environment
• Experience in distribution, logistics, or ERP-based environments is a plus