Wright Patterson: Travel Clerk III

POSITION SUMMARY

This position is required to determine if persons are authorized to use Passenger Terminal Facilities as outlined in DoD 4515.13-R. Routing are diverse and there is necessity for frequent rerouting, re-planning, or rearranging, with many side trips requiring changes in mode of travel and creating substantial difficulty in routing and scheduling connections. This Worker conducts verification of traveler documentation, screen passengers and baggage for unauthorized items, assists in the loading/unloading of personnel baggage, and provide escort to and from the passenger terminal.

This position is characterized by independence of action, with very little instruction, guidance, and review, except for review of accomplishments of broad objectives and conformance to policy. The position is viewed as the authority on travel matters, including the furnishing of advice and information to travelers, administrative officials and others; and has responsibility as the principal liaison with all elements, carriers, and facilities.

ESSENTIAL FUNCTION STATEMENTS

• Determine if persons are authorized to use Passenger Terminal Facilities as outlined in DoD 4515.13R.
• Routing are diverse and there is necessity for frequent rerouting, replanning, or rearranging, with many side trips requiring changes in mode of travel and creating substantial difficulty in routing and scheduling connections.
• Verifies traveler documentation.
• Screen passengers and baggage for unauthorized items.
• Assists in the loading/unloading of personnel baggage.
• Provide escort to and from the passenger terminal.
• Authority on travel matters, including the furnishing of advice and information for travelers, administrative officials and others.
• Must be able to work independently, with very little instruction, guidance, and review, except for review of accomplishments of broad objectives and conformance to policy.
• Has responsibility as the principal liaison with all elements, carriers, and facilities.

POSITION QUALIFICATIONS

Competency Statements

• Friendly ability to exhibit a cheerful demeanor toward others.
• Communication, Written ability to communicate in writing clearly and concisely.
• Communication, Oral ability to communicate effectively with others using the spoken word.
• Customer Oriented ability to take care of the customer’s needs while following company procedures.
• Reliability the trait of being dependable and trustworthy.
• Relationship Building ability to effectively build relationships with customers and coworkers.
• Organized possessing the trait of being organized or following a systematic method of performing a task.
• Honesty/Integrity ability to be truthful and be seen as credible in the workplace.
• Ethical ability to demonstrate conduct conforming to a set of values and accepted standards.
• Detailed Oriented ability to pay attention to the minute details of a project or task.
• Accuracy ability to perform work accurately and thoroughly.
• Accountability ability to accept responsibility and account for one’s actions.

Skills and Abilities

Education: High School Graduate or General Education Degree (GED) required

Other Physical Requirements

• Ability to wear Personal Protective Equipment (PPE) steeltoed shoes.

WORK ENVIRONMENT

• This position is in an office environment in a controlled atmosphere building.

Experience: One (1) year experience in Traffic Management or Passenger

Terminal Operations preferred. Job history completing travel arrangements preferred.

Computer Skills: Basic Computer Skills

Certifications &

Licenses: None

Other Requirements: Other additional duties as assigned by Management.