Director of Professional Services

As as Technical Manager, candidate will be managing all the technical resources working for DI professional Services projects. This includes that the candidate will be responsible for the implementation, hyper care support, and operations related to customer environments.  The role requires the expertise and skills to be part of implementation projects, requirement gathering, client interactions, solution design, authoring technical documentation, delivering technical components, and performing cut-over activities through to Go-Live. The position also has the responsibility for researching, providing root cause analysis and support of architectural and performance related improvements for multiple oracle implementations.

Together with:

• Should be part of the discovery, design and delivery phases of medium to large implementation projects.
• Interact with the client representatives and facilitate technical discussions to review the AS-IS business processes and propose TO-BE solutions from a technical standpoint.
• Should be hands-on in coding, developing, scripting and documenting software specifications throughout the project life cycle.
• Demonstrated ability to work in a team environment including ability to work collaboratively with business users.
• Resolve complex or previously unknown issues, requiring expert technical knowledge and business acumen.
• Adhere to Response and Resolution SLAs strictly.
• On need basis, if required, should be able to support Data Intensity customers’ production instances, support in debugging the issues and identifying the solution, pro-actively suggesting customers best practices.
• Provide root cause analysis, fix resolution, implementation support, and continuous process improvement.
• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

In combination with:

• At least 15 years of experience in Oracle ERP/Fusion SaaS/PaaS project implementations in SCM (OM, INV, PO), Financials (AP, AR, GL) and Manufacturing (WIP, BOM) Modules and worked in a manage capacity with a team of developers in multiple projects simultaneously.
• Should have professional experience in writing technical design document, migration document and implementation document.
• Should have client management skills and ability to lead technical discussions in client meetings.
• Completed at least 4 or 5 full ERP or Oracle Cloud (Fusion) project implementations.
• Ability to perform proof of concepts and come up with technical solutions for requirements in PaaS for integrations and VBCS UIs
• Extensive Knowledge on underlying database structure for ERP/Oracle Cloud (Fusion)
• Extensively worked on BI Publisher reports and FBDI/OTBI
• Have strong technical knowledge on Oracle Database SQL and PLSQL
• Excellent Communication skills (written and oral) with good attention to detail
• Experience in developing SaaS Extensions using VBCS, OIC & ORDS. 
• Ability to design complex integrations in OIC that is capable of processing large volume files using Object Storage and ATP DBMS_CLOUD package to interface into ATP DB 
• Experience with ATP DBMS_SCHEDULER jobs and leveraging the concepts in OIC 
• Understanding of Inherent tools and technologies of SaaS Applications (FBDI, BIP, ADFDI, Applications Composer, Page Integration, etc.)

Our benefits and fun

• Competitive Health Benefits 
• Employee Recognition Program 

Our application procedure

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Details

Hyderabad, India

Position Title: Technical Manager - Oracle