Field Technician Specialist I

Job Summary:

We are looking for a Field Technician Specialist to join our team and play a key role in installing, maintaining, and troubleshooting power and electrical infrastructure in data center environments, providing excellent customer services and adhering to safety protocols and procedures. This role is ideal for individuals eager to take ownership, work hands-on with customers, enjoy problem-solving, and help build the foundation of our service operations.

Supervisory Responsibilities:

· None

Duties/Responsibilities:

• Perform start-up/commissioning, preventive maintenance, and corrective service on UPS and power equipment
• Travel out of state to support new customer deployments and service calls as we expand
• Work directly with customers, contractors, and internal teams to ensure successful installations and service resolutions
• Troubleshoot and resolve escalated technical issues efficiently
• Provide on-site and remote consulting to customers regarding their power and backup systems
• Complete detailed service reports for all site visits, helping to build our knowledge base
• Assist with installation projects and unit replacements as needed.
• Maintain proper inventory tracking and return electronic equipment to designated locations
• Educate customers on the operation and maintenance of their systems, fostering strong client relationships
• Follow all safety policies, cybersecurity protocols, and compliance requirements

Required Skills/Abilities:

• Strong knowledge of electricity, power distribution, and backup systems
• Experience with UPS systems, batteries, and electrical troubleshooting
• Comfortable working with computer systems and MS Office tools

· Lockout Tagout Training

· OSHA 10 Hour Certification

· In-person First Aid and CPR Certification

· NFPA 70E

· Ability to speak Spanish.

· OSHA 30 Hour Certification

· Training/Experience with Delta Electronics, Toshiba, or Samsung

Education and Experience:

• 2 years of experience in the UPS industry, power systems, or a related technical field
• Technical training or an associate’s/bachelor’s degree in Electrical Engineering, Electronics, or a related discipline is preferred but not required
• Electrical Apprentice or Journeyman

Physical Requirements:

Ability to lift to 75 lbs.

Benefits:

· Health Insurance (ICHRA) – Employer-funded monthly allowance to purchase your own medical plan on the individual marketplace

• Covers 80% of employee premiums and 70% for dependents on a benchmark Silver plan
• Freedom to choose your preferred carrier and plan design

· Dental & Vision Insurance – Voluntary plans with in-network and out-of-network coverage

• Employee-paid premiums through pre-tax payroll deductions

· Company-Paid Short-Term Disability

• 60% income replacement (up to $1,000/week) for up to 12 weeks

· Long-Term Disability (Voluntary)

• 60% income replacement (up to $6,000/month) after 90 days

· Life & AD&D Insurance

• $25,000 basic life & AD&D provided at no cost
• Optional voluntary life & AD&D coverage available for employees and spouses

· Paid Time Off

• 2 weeks paid vacation
• 1 week paid sick time

· Paid Training & Development

• Paid onboarding and job-related training opportunities

Job Type: Full-time

Pay: $64,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Relocation assistance

Work Location: In person

Salary : $64,000 - $66,000