Item Processing Specialist

Are you precise, collaborative, and detail-oriented? Do you enjoy being a behind-the-scenes powerhouse that keeps things running smoothly? If so, we’d love to have you join our team as an Item Processing Specialist!

In this role, you’ll be a key contributor to our Item Processing department in Hutchinson, KS, responsible for maintaining the accuracy and integrity of our clients' item processing. Your work empowers local community banks to deliver big-bank services, helping them thrive and positively impact the communities they serve.

The hours for this position are on a rotating schedule (5 pm–2 am, 5:30 pm–2:30 am, & 6 pm–3 am CST, Monday through Friday). This role is located in Hutchinson, KS, at the operations building.

What You'll Do

Key responsibilities include:

• Transmit electronic return files to the Federal Reserve Bank or other financial institutions.
• Use imaging applications to manage statement printing workflows.
• Provide timely responses and solutions to client inquiries and issues.
• Balance grouped check and transaction items across various capture methods (Teller, ATM, Merchant, Mobile).
• Perform MICR encoding, reject reentry, and duplicate item verification.
• Ensure quality control and support continuous process improvement.
• Be open to cross-training and provide backup support across all Item Processing and Balance Room functions, ensuring continuity and team coverage as needed.
• Generate and process customer statements using the item processing system, sending print jobs to network printers, and matching Icore reports by bank to ensure accurate distribution.
• Prepare and organize day and evening item processing and balancing reports for individual community banks.
• Manually prepare and insert mail items that cannot be processed by the automated inserting machine, as needed.

What Will Help You Stand Out:

• General bank operations experience.
• Introductory knowledge of financial data processing and balancing.
• Familiarity with bank bookkeeping and item transaction processing.
• Understanding of traditional and image-based bank processing.
• Strong verbal and written communication skills.
• Effective interpersonal skills and strong organizational abilities.

A Day in the Life

Your day begins in the early evening with a review of exception items and preparing critical return files for the Federal Reserve. From there, you’ll dive into balancing transaction data from ATMs, mobile deposits, teller captures, and more—ensuring everything lines up perfectly for our community bank partners. Throughout your shift, you’ll be supporting teammates, answering client questions, generating and verifying statement runs, and helping make sure every item is processed accurately. Whether you’re stepping in to cross-train on another function or manually preparing mail that can’t be auto-inserted, you’ll be keeping operations flowing smoothly behind the scenes. By the end of your shift, you’ll have made a measurable impact—quietly powering the success of local banks and the communities they serve.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• High School Diploma or GED.
• Intermediate data-entry proficiency.
• Excellent attention to detail and visual error detection.
• Ability to sit or stand for extended periods.
• High finger dexterity and good hand strength.
• Strong attendance and reliability.
• Comfortable using a computer and 10-key keypad.