What are the responsibilities and job description for the Customer Relationship Manager position at Data Center Inc?
Customer Relationship Manager
The Customer Relationship Manager is responsible for maintaining close liaison with assigned customers to assist them in obtaining full and satisfactory utilization of services; schedules personal visits to assigned customers and acts in a consulting manner to improve and/or maintain a high level of customer satisfaction; performs additional training as needed and implements new services in client banks as appropriate.
Salary: $74,000 - $100,000 depending upon experience
RESPONSIBILITIES
Account Servicing/Client Relations
- Makes scheduled customer visits at a minimum of a specified number of times per year.
- Makes frequent personal visits, telephone calls, and sends written correspondence to assigned customers at all levels of the organization.
- Consults with customers to solve problems, meet customer needs, and improve and increase the level of customer value and overall satisfaction.
- Builds and maintain files on all assigned accounts, including records of all products used and any other relevant information.
- Encourage customers to complete the DCI annual survey.
- Responsible for negotiations and securing contract renewals.
- Performs Branch Support on new customer conversions.
- Supports customers (after conversion) to identify and resolve all process issues.
- Promotes new and existing DCI products to customers, where appropriate (soft selling).
- Promotes customer attendance at DCI conferences.
- Acts as host/ambassador to assigned customers in attendance at the annual DCI Users Conference.
Other
- Attends internal and external continuing education classes to keep abreast of enhancements to financial services products and industry changes/trends.
- Ensures that personal work area and other shared departmental work areas maintained in a neat and organized manner.
- Performs other related duties as assigned.
EDUCATION REQUIREMENTS
- Bachelor of Business Administration or equivalent work experience.
- Two years? work experience in a financial organization, preferably in a customer service or account management role.
- Three years? experience in financial data processing.
POSITION REQUIREMENT KNOWLEDGE/SKILLS
- Ability to Travel up to 30%
- Understanding of marketing and product promotion.
- Must possess general knowledge of all areas of the banking industry and related financial data processing.
- Advanced knowledge of financial institution processes and products.
- Thorough understanding of DCI and client banks' operations.
- Knowledge of bank compliance regulations.
- Advanced knowledge of financial computing applications and general PC operations.
- Excellent leadership skills and conduct of interpersonal relations.
- Excellent verbal and interpersonal communication skills, in person and through use of telephone.
- Advanced PC operation and testing skills, word-processing, and spreadsheet software proficiency, Microsoft Excel, Word, and Microsoft Office, and Windows applications required.
- Possesses sound analytical problem determination and problem-solving skills.
- Effective planning, coordination, time management, and organization skills.
- Effective and appropriate face-to-face and verbal communication skills, as well as appropriate conduct of interpersonal relations.
- Effective communication skills in writing and speaking clearly and concisely.
- Strong documentation and written communication skills.
Standard Benefits
DCI provides a comprehensive benefit package that promotes
work-life balance, growth and job satisfaction, Including:
- Medical and Dental Coverage
- Vision Insurance
- FSA and HAS
- Life Insurance
- Paid Vacation
- Paid Federal Holidays
- Sick Leave
- Community Service Opportunities
- Supplemental Coverage Options
- 401(k), Roth 401(k) company match
- Profit Sharing
- Casual Attire on Most Days
- And Much More!
About Data Center Inc
DCI began in 1963 when four community bankers collaborated to create the first shared data processing company of its kind this side of the Mississippi. Today, we serve hundreds of banks coast to coast, yet still remain privately owned by a group of the clients we serve. Keeping our priorities focused on people over profits.
DCI is proud to be an Equal Opportunity Employer and offers a drug-free workplace.
Salary : $74,000 - $100,000
