Card Services Analyst

Card Services Analyst

Card Services Analyst is responsible for generating, maintaining, and modifying ATM configurations by completing the necessary set-up steps to define ATMs and card base on the Switchware system for successful ATM & Card Services implementations. The Card Services Analyst also assists Network, and ATM owners and vendors in fault isolation of systems, and acts as a technical liaison between Card Services, support to determine and correct problems quickly. Acts as a resource for financial institution and internal departments for general questions regarding ATMs.

Salary: $55,000 - $60,000 depending on experience.

ATM & Card base Set-Up

• Enter information on Switchware for new and existing ATM services using various software applications.
• Work with CSFI to determine the proper load files for the ATM.
• Document changes made to ATM and card base set-up and make bank-indicated processing rule changes.
• Key Admin for SWX keys.
• Perform necessary certifications including FIS, FIME, EMV, ATM.

ATM & Card System Maintenance

• Work with CSFI to develop custom ATM menu screens.
• Creates and writes custom reports using various application utilities.

Documentation

• Maintains statistical reporting for ATM and card transactions.
• Reviews and updates ATM and card implementation procedures documentation as needed.

Problem-Solving & Technical Support

• Uses Switchware application to view and determine causes of problems.
• Utilize FIS Data Navigator (or other FIS tools) and Switchware applications to diagnose and solve problems.
• Assists Networking and Customer Support staff in resolving unusual or persistent ATM or card problems.

Other

• Monitor and verify client expectations are met in terms of quality of service and accuracy.
• Provide complete back-up support and assistance to Card Service Implementation and Specialists as needed.
• Ensure that related work areas are maintained in a neat and organized manner.
• Performs other related duties as assigned.

Education requirements

• Bachelor?s Degree or equivalent work experience.
• Three plus years? work experience in EFT services.
• Two plus years? work experience with ATMs or other POS devices.

Position requirements / skills

• Previous ATM experience in using FIME tools for ATM certification is preferred.
• Strong understanding of on-line transactions, and ATM terminal operations.
• Strong knowledge of ATM, card, and financial institution settlements.
• Good understanding of financial data processing & financial institution operations.
• Proficiency in MS Office applications.
• Strong analytic, decision making, problem solving, interpersonal, customer service, & time management skills.
• Strong verbal & written communication skills addressing various levels of audience within organization; including technical and non-technical.

PHYSICAL REQUIREMENTS

• Occasional overnight travel
• Flexibility to work after hours/on-call/weekends as required

Standard Benefits

DCI provides a comprehensive benefit package that promotes

work-life balance, growth and job satisfaction, Including:

• Medical and Dental Coverage
• Vision Insurance
• FSA and HAS
• Life Insurance
• Paid Vacation
• Paid Federal Holidays
• Sick Leave
• Community Service Opportunities
• Supplemental Coverage Options
• 401(k), Roth 401(k) company match
• Profit Sharing
• Casual Attire on Most Days
• And Much More!

About Data Center Inc

DCI began in 1963 when four community bankers collaborated to create the first shared data processing company of its kind this side of the Mississippi. Today, we serve hundreds of banks coast to coast, yet still remain privately owned by a group of the clients we serve. Keeping our priorities focused on people over profits.

DCI is proud to be an Equal Opportunity Employer and offers a drug-free workplace.