What are the responsibilities and job description for the Senior Program Manager position at Data Capital Incorporation?
About the Role
We are seeking an experienced and highly skilled Technical Project Manager / Program Manager to lead and deliver complex, cross-functional technology programs. The ideal candidate will have a strong background in overseeing multi-skilled teams across geographies, managing stakeholder relationships, and ensuring timely, high-quality delivery of technical initiatives in domains such as retail, eCommerce, or supply chain.
Mandatory Skills & Technical Knowledge
- 8 years of experience in program or project management, with at least 6 years leading technology-driven initiatives.
- Proven technical project and people management experience, including stakeholder management across global teams.
- Lead large-scale, technical programs end-to-end: define scope, deliverables, objectives, roadmap, and success criteria in alignment with business and technical stakeholders.
- Serve as the primary point of contact for all stakeholders (business, engineering, operations, external partners), managing communications, risks, dependencies, and escalation paths.
- Facilitate Agile ceremonies (sprint planning, backlog prioritization, release management) and drive Agile execution.
- Coordinate and collaborate with cross-functional teams (engineering, architecture, DevOps, operations) to build scalable, secure, and high-performing solutions.
- Drive continuous improvement initiatives for processes, automation, and productivity (including AI-based productivity tools).
- Hands-on experience or strong knowledge of:
- JIRA & Confluence (for Agile planning, documentation)
- ServiceNow (or similar ITSM tool)
- MS Project (or advanced project planning tools)
- Familiarity with modern technology stacks:
- Cloud platforms (e.g., AWS, Azure, GCP)
- APIs and integration architectures
- Kafka, Pub-Sub / event-driven systems
- Cassandra (or other NoSQL databases)
- DevOps practices: CI/CD, infrastructure-as-code, automation
- Strong track record defining program roadmaps, objectives, and success criteria in partnership with business and technical stakeholders.
- Ability to track and report program metrics (e.g., velocity, quality, cost) and translate them into actionable insights.
- Leadership experience in managing cross-functional, multi-geography teams.
- Excellent communication: able to clearly communicate with senior leadership, both technical and non-technical stakeholders.