Technical Production Analyst/Specialist - Full Time

Technical Production Analyst / Specialist – Full Time

We’re a nineteen-year-old company setting best-in-class service standards in our industry. We exist to generate profits that benefit our employees, local charities, and essential work that lasts beyond a lifetime.

We’re searching for a Technical Production Analyst / Specialist who aligns with our belief that profits are a means to an end, and that serving others is the foundation of teamwork. The right candidate must be humble and teachable. The ability to confront difficult issues, while always keeping reconciliation at the forefront, will be crucial. The right candidate must possess a heart to serve and a sincere connection with our core values: Honesty, Integrity, Esteem, Conscientiousness, and Humility.

This role ensures the accurate, timely processing and delivery of client data through DAS’s proprietary systems.

Position reports to the Production Manager.

Requirements and Key Competencies

Technical Skills * Proficiency in Microsoft Excel, Outlook, and Word, with strong general computer literacy and ability to learn new software quickly.

• Comfortable navigating web-based and internal systems; basic understanding of network or data workflows is helpful.

• Demonstrated ability to follow detailed instructions and protocols precisely.

• Exceptional attention to detail and accuracy in all aspects of work. Professional Skills

• Strong written and verbal communication skills with the ability to explain technical or process details clearly.

• Excellent organizational and administrative abilities; able to manage multiple priorities while maintaining accuracy and timeliness.

• Demonstrated follow-through and accountability for commitments to clients and teammates.

• Strong analytical, problem-solving, and pattern-recognition skills with sound discretionary judgment.

• Ability to build and maintain positive working relationships with clients, vendors, and internal teams.

• Flexible, resourceful, and able to adapt in a dynamic environment.

• Self-motivated and proactive, with a consistent sense of urgency and a “how can I help?” attitude. Personal Qualities

• Humble, teachable, and service-minded — aligns with DAS’s core values of Honesty, Integrity, Esteem, Conscientiousness, and Humility.

• Able to address challenges constructively, keeping collaboration and reconciliation at the forefront.

• Brings a positive attitude and genuine desire to serve others in every aspect of work.

Education / Experience

• Bachelor’s degree (preferred).

• High school diploma (or equivalent) with at least 4 years relevant work experience.

Primary Responsibilities

• Monitor and manage daily production workflows using proprietary software and custom systems to ensure client deliverables are accurate, complete, and on time.

• Log, track, and respond to customer inquiries through internal tools, ensuring clear communication, accountability, and timely resolution.

• Investigate and document production errors, articulating findings in service tickets with accuracy and professionalism.

• Execute test cases and validate solutions following software updates or error resolutions to confirm quality outcomes before client delivery.

• Collaborate cross-functionally with Production, Customer Service, and Development teams to resolve issues, improve processes, and maintain service excellence.

• Compile and maintain internal and client-facing reports, tracking production status, progress metrics, and performance trends.

• Manage and preprocess production data, ensuring data integrity and consistency across systems.

• Contribute to continuous improvement efforts by identifying recurring issues, suggesting process enhancements, and supporting workflow optimization initiatives.

• Perform additional tasks and special projects as assigned to support evolving business needs. Working Conditions

• This position is based in a fast-paced, team-oriented office environment that requires sustained attention to detail and accuracy.

• Work involves extended periods of computer use, including data analysis and communication through digital platforms.

• The role often requires focused, independent work alongside regular collaboration and communication with colleagues across departments.

• Multiple and shifting priorities may occur; the ability to stay organized and maintain composure under deadlines is essential.

• Occasional periods of heightened workload may require flexibility in managing time and tasks.

• The position requires professional communication and collaboration with a wide variety of people and personalities across the organization.

Work Location

• DAS Office – single location. Vancouver, WA.

• Potential for one day per week remote work schedule upon completion of training and management approval.

Schedule

• Job type: Full-time

• Regular schedule is 40 hours per week during regular business hours. During times of business need, hours may exceed 40 per week.

• Business hours: Mon-Fri, 8:00 AM – 5:00 PM. * 8-hour shift with 1-hour lunch (9 hours total). Salary $45,000.00 - $48,000.00 per year

Benefits

• 401(k)

• Paid time off

• Parental leave

• Nonprofit nomination for monthly company contribution

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Parental leave

Work Location: In person

Salary : $45,000 - $48,000