What are the responsibilities and job description for the Client Relations Associate position at DashDispatch?
Job Summary
We are seeking a dynamic and enthusiastic Client Relations Associate to join our team! In this vital role, you will serve as the primary point of contact for our clients, delivering exceptional customer support and fostering strong, lasting relationships. Your energetic approach and excellent communication skills will help ensure client satisfaction, promote loyalty, and support the growth of our business. If you thrive in a fast-paced environment, enjoy engaging with diverse clients, and possess a passion for delivering outstanding service, this is the perfect opportunity for you!
Duties
- Respond promptly to client inquiries via phone, email, and chat, providing accurate information and solutions
- Build rapport with clients by understanding their needs and offering tailored support
- Manage client accounts through data entry and record-keeping using Microsoft Office tools
- Conduct outbound calling campaigns to follow up on client requests or promote new services
- Assist clients with billing, payments, and cash handling procedures accurately and professionally
- Collaborate with internal teams to resolve issues quickly and enhance overall customer experience
- Maintain detailed documentation of interactions, feedback, and resolutions to improve service quality
Requirements
- Multilingual abilities are highly desirable; fluency in English plus additional languages is a plus
- Proven experience in customer support, client services, or call center environments
- Strong sales aptitude with the ability to upsell or cross-sell products/services when appropriate
- Excellent communication skills with professional phone etiquette and active listening skills
- Proficiency in Microsoft Office applications and general computer skills for data entry and analysis
- Experience with outbound calling and handling high-volume calls in a fast-paced setting
- Demonstrated ability to analyze customer needs and provide effective solutions
- Previous experience in cash handling or financial transactions is preferred
- Typing speed and accuracy to efficiently document client interactions
Join us in creating memorable experiences for our clients! We value energetic individuals who are eager to make a positive impact through exceptional service. This paid position offers an exciting opportunity to develop your skills while contributing to a vibrant team dedicated to excellence.
Pay: $43,893.14 - $52,860.55 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Work Location: In person
Salary : $43,893 - $52,861