Branch Manager

Description

DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

Summary

Responsible for the people, processes and systems related to the assigned branch’s daily operations. This position manages local scheduling, staff training and development, inventory and warehousing, in-person and telephonic customer service, reporting and other duties to facilitate the maximization of human and system resources to achieve referral and customer satisfaction, maximize productivity, meet schedule adherence and economic goals.

Essential Functions

• Oversees daily activities of the branch operations, including staffing, business hours, work assignment, production and reporting. Maintains accurate records as required per policy and procedure.
• Responsible for the training, coaching, development, performance measurement, discipline and teamwork of branch staff. May make hiring and termination recommendations to the Compliance and Distribution Manager.
• Delegates appropriate work and emphasizes the development of next level leaders.
• Routinely reviews and supports ongoing department performance toward organizational goals. Takes corrective measures as needed. Maintains an understanding of Key Performance Indicators, new business initiatives and keeps branch staff informed of progress toward goals.
• Notifies supervisor and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts disaster preparedness and business recovery plans as needed. If immediate supervisor not available, escalates to next manager in line.
• Participates in company meetings as requested.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains compliant and steadfast in the enforcement of all applicable laws, rules and regulations including but not limited to HIPAA, The Joint Commission, Medicare Supplier standards, State Respiratory Care Board, State Pharmacy Board and all other accreditation requirements
• Maintains a favorable working relationship with other company employees, including sales, to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a qualified staff and performs all necessary supervisory functions to effectively and efficiently manage the personnel and processes assigned.
• Works with immediate supervisor to determine standards of performance for branch staff. May recommend salary adjustments, transfers, promotions and dismissals.
• Sets the example for staff and instills the DASCO vision, values and purpose into daily operations
• Other duties as assigned by immediate supervisor