What are the responsibilities and job description for the Field Services Technician II position at DAS Health?
Field Services Technician II (Onsite – Fort Worth, TX Travel)
About DAS Health
DAS Health is a leading healthcare IT managed service provider, delivering innovative technology and support services to healthcare organizations nationwide. We partner with clients to improve operations, enhance patient care, and drive efficiency through technology.
We’re currently seeking a Field Services Technician II to support a valued client across multiple senior living communities in Texas.
Role Overview
This is a full-time onsite role based in Fort Worth, TX, supporting approximately 100 users across multiple client locations statewide. You’ll act as the primary IT support contact onsite—handling everything from day-to-day troubleshooting to site visits, device deployments, and user support.
This role is ideal for someone who is hands-on, proactive, and highly comfortable working independently in a client-facing environment.
Key Responsibilities
- Provide onsite and remote technical support across multiple client locations
- Act as the primary IT presence for the client; proactively engage users and address issues
- Manage tickets end-to-end, including creation, documentation, and resolution
- Troubleshoot and support Microsoft environments, including Windows, Microsoft 365, and endpoints
- Assist with network troubleshooting (firewalls, routers, switches, wireless)
- Install, configure, and deploy laptops, desktops, and networking equipment
- Support device remediation, onboarding support, and rollout initiatives
- Maintain accurate documentation in ticketing and asset systems
- Collaborate with DAS Health team members and vendors as needed
Travel & Work Environment
- Primary location: Fort Worth, TX
- Travel required across additional sites including: Houston, El Paso, Tyler, Amarillo, Bonham
- Full-time onsite role
- Some overnight travel required, especially during onboarding or major projects
- Some trips may involve consecutive overnight stays
- Travel frequency may vary (closer sites more frequently, longer-distance sites periodically)
Required Experience
- 2–4 years of IT support, field services, or MSP experience
- Experience working in a Microsoft environment (Windows, M365)
- Strong troubleshooting skills across endpoints, systems, and basic networking
Required Technical Skills
- Working knowledge of networking concepts (routers, switches, firewalls)
- Experience with Windows Server and/or cloud environments (Azure/AWS preferred)
- Familiarity with ticketing systems and documentation practices
- Experience supporting laptops, desktops, and user devices
Required Professional Skills
- Proactive, confident, and customer-facing personality
- Comfortable engaging directly with end users—not just responding to tickets
- Strong communication skills with both technical and non-technical users
- Ability to work independently with minimal supervision
Preferred Qualifications
- CompTIA A and/or Network
- Previous MSP experience
- Experience supporting multi-site environments
- Military/veteran background with technical experience is a strong plus
Additional Expectations
- Ability to participate in occasional after-hours or on-call support
- Comfortable managing workload independently across multiple locations
- Willingness to travel overnight as needed
Why Join DAS Health?
- Opportunity to support mission-driven senior living communities
- High-impact, autonomous role with direct client interaction
- Opportunity to grow within a leading healthcare IT organization
- Hands-on experience across multiple environments and locations