Field Services Technician I

Field Services Technician I
Location: Hybrid – Salem, NH (supporting clients throughout NH, MA, ME, and occasional nationwide travel)
Department: MSP
Reports To: MSP Field Services Team Lead
Status: Full-Time | Non-ExemptAbout DAS Health
DAS Health is a leader in Health IT & Management Solutions, committed to delivering proactive, personalized technical support and innovative solutions to our clients nationwide. We take pride in helping healthcare organizations achieve greater efficiency and success through exceptional technology and service.Position Overview
We are seeking a Field Services Technician I to join our Managed Services team. This hybrid role is based in the Salem, NH area and will include both remote and onsite client support across the local region (NH, MA, ME), with occasional travel nationwide for projects.
This position is responsible for providing proactive, hands-on, and remote technical support to DAS Health clients, serving as the first line of response for resolving technical issues and ensuring outstanding customer service.Responsibilities
Client Support & Ticket Management

• Respond promptly to client correspondence and provide daily updates on open service requests.
• Work assigned tickets through resolution, escalating to senior team members as needed.
• Resolve tickets within required Service Level Agreements (SLAs) and maintain accurate documentation.
• Identify and report recurring issues to help improve long-term system stability and automation.

Technical Support & Implementation

• Implement, troubleshoot, and provide basic-level support for:
  • Client networks (firewalls, routers, switches, Wi-Fi)
  • Windows Server administration
  • PC applications and operating systems
  • MSP tools (RMM, antivirus, monitoring, etc.)
• Assist with client onboardings, system implementations, and technology rollouts.
• Collaborate with third-party vendors to resolve technical issues.

Onsite Service & Travel

• Travel to client locations for site assessments, installations, and equipment setups.
• Prep, deliver, and install PCs, laptops, and related devices at client sites.
• Serve as the onsite technical contact for client support and field service requests.

Additional Duties

• Maintain accurate system documentation in IT Glue and adhere to all change management and configuration policies.
• Participate in the after-hours on-call rotation as required.
• Perform other duties and special projects as assigned.

Requirements

• Education: High School diploma or GED required; Associate or Bachelor’s degree in IT-related field preferred.
• Experience: 1–3 years of experience in Field Services or IT Support.
• Certifications: A and Network preferred.
• Technical Skills:
  • Basic networking knowledge (firewalls, routers, switches).
  • Proficiency with Windows Server, and familiarity with Azure, AWS, and WVD environments.
  • Working knowledge of Microsoft 365, Windows, macOS, and Linux operating systems.
• Soft Skills:
  • Strong troubleshooting and analytical abilities.
  • Excellent verbal and written communication.
  • Strong attention to detail, organization, and time management.
  • Ability to work independently and collaboratively in a hybrid environment.
  • Professional, client-focused demeanor and proactive mindset.
• Other Requirements:
  • Ability to travel to client sites as needed (local and occasional nationwide).
  • Willingness to work nights/weekends or after-hours when required.
  • Fast-paced learner with the ability to adapt quickly during training and live client scenarios.

Why Join DAS Health?
At DAS Health, you’ll join a passionate, growing team that values collaboration, innovation, and professional development. We offer competitive compensation, comprehensive benefits, and opportunities to grow within a company committed to improving healthcare through technology.
Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Company-paid life insurance and disability coverage
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Employee wellness programs and development opportunities
• Collaborative, team-oriented culture focused on growth and innovation

Equal Opportunity Employer
DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 

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