What are the responsibilities and job description for the Care Coordinator Specialist, Full-time position at Dartmouth-Hitchcock?
Care Coordination Specialist
Full Time, Days
Why work as a Care Coordination Specialist at the Dartmouth Health Home Care?
- You experience satisfying and challenging work that makes a difference, every day.
- You will be part of a high-functioning, collaborative team that is dedicated to providing excellent home health and hospice services to our community.
- You will have a work/life balance that can match the flexibility you need.
Benefits include:
- Employee Referral Bonuses
- Online LinkedIn Learning
- Extensive health, dental, and lifestyle benefits that come with being part of the renowned Dartmouth Health system
Locations:
- White River Junction, VT
Dartmouth Health Home Care covers more than 140 towns delivering superior nursing, rehabilitation, hospice, and personal care services with proven effectiveness, integrity, and compassion. Our only goal is to help the people in our communities. When you join the Dartmouth Health Home Care, you’ll become part of a dedicated team delivering outstanding home health and hospice services that enrich the lives of the people we serve.
Responsibilities
The Care Coordination Specialist is a key contributor within the Home Healthcare Care Coordination model, ensuring that each referral moves efficiently from receipt to a completed start of care (SOC). This role drives throughput by coordinating all referral components—orders, documentation, authorizations, scheduling, and communication—serving as the operational hub between sales, intake, scheduling, and clinical teams. The Care Coordination Specialist uses critical thinking, prioritization, and communication expertise to deliver a seamless experience for patients, families, and referring partners. This position operates as a care logistics specialist, ensuring readiness, accuracy, and timely activation of services rather than functioning as a transactional data processor.
- Leads the end-to-end referral process by obtaining necessary orders, documentation, authorizations, and ensuring each referral progresses efficiently into a start of care (SOC).
- Develops and maintains ongoing communication with patients, families, pharmacies, providers, and the care team to ensure timely responses and coordinated care.
- Manages all SOC paperwork, documentation, and recordkeeping to maintain full regulatory and home health compliance.
- Champions the scheduling workflow by coordinating with PODs according to the POD charter, managing provider calendars, and adjusting schedules to optimize patient care and provider efficiency.
- Collaborates with audit and compliance teams, identifying gaps, resolving exceptions, and supporting corrective actions as needed.
- Manages operational workflows, referral queues, and documentation accuracy while providing education and guidance to patients and families throughout the coordination process.
- Ensures high-quality, service-oriented interactions with families, referral sources, and partners, focusing on referral conversion, readiness, and an exceptional customer experience.
Qualifications
REQUIRED QUALIFICATIONS
- Bachelor’s degree preferred; each year of approved experience may be substituted for one year of education.
- Three to four years of experience in a home health agency, healthcare coordination, or a related role preferred.
- Demonstrated ability to work in a fast-paced, multidisciplinary environment with competing priorities.
- Excellent communication skills for interacting with patients, families, referral partners, and clinical teams.
- Strong organizational and multitasking abilities with high attention to detail.
- Proficiency with electronic health records, referral management systems, and general computer applications.
PREFERRED QUALIFICATIONS
Required Licensure/Certifications
- None
- Area of Interest: Secretarial/Clerical/Administrative
- Pay Range: $48,651.20/Yr. - $75,420.80/Yr. (Based on 40 hours per week, otherwise pro rata)
- FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
- Shift: Day
- Job ID: 41017
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | Dartmouth Home Health Care Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $48,651 - $75,421