Medical Assistant (MA) Supervisor - Clinic Support Services

$5,000 Sign on Bonus for eligible new hires.

Medical Assistant Supervisor – Remote Refill Processing (Family Medicine)
Lead and Support a High-Performing Remote Team at Dartmouth Health

Dartmouth Health is seeking an experienced and proactive Medical Assistant Supervisor to lead our remote Family Medicine Refill Processing Team. This team plays a vital role in supporting patient care by managing prescription refill requests across multiple Family Medicine practices, following well-established clinical protocols.

This is a working supervisor position, with approximately 50% of your time spent performing refill processing tasks alongside your team, and the remaining 50% dedicated to supervisory responsibilities. You’ll balance hands-on work with leadership, ensuring the team operates efficiently and maintains high standards of quality and productivity.

This full-time remote role requires a balance of clinical skill and leadership capability. If you're a team-oriented Medical Assistant ready to step into a supervisory role while staying connected to patient-centered work, we encourage you to apply.

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  Current certification with the AAMA or Registration with the AMT is required.

• Process prescription refill requests per established protocols, documenting accurately in the EHR.
• Serve as a clinical and procedural resource for the team, supporting consistency and adherence to workflows.
• Monitor daily operations, manage workload distribution, and assist with prioritization as needed.
• Track productivity and quality metrics to ensure timely, accurate work and high-quality patient support.
• Provide regular feedback, coaching, and performance evaluations.
• Lead team meetings, support ongoing training, and foster a collaborative and positive remote work culture.
• Collaborate with providers, clinic leadership, and other departments to address workflow issues or escalations.
• Assist with hiring, onboarding, and continued development of team members.

• Graduate of an accredited Medical Assistant Program with 3 years of clinical experience required.
• Experience coordinating activities for a group preferred.
• Ability to effectively delegate and hold staff accountable for responsibilities.
• Excellent interpersonal, organizational, and communication skills required.
• Ability to relate sensitively to people, maintain confidentiality, multi-task, and work well under pressure.

Required Licensure/Certifications

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.