What are the responsibilities and job description for the Senior Clinical Secretary - Ophthalmology, Hybrid position at Dartmouth-Hitchcock Health?
Overview:
Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.
Responsibilities:
Training period would require working fully onsite for 2-3 months with a hybrid schedule rotating 75% onsite and 25% remote.
Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.
- Answers telephone, screens and directs calls, gives directions, and takes messages.
- Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
- Designs, analyzes, and coordinates master and other schedules.
- Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
- Types patient letters. Composes and edits correspondence.
- Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
- Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
- Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
- Creates agendas and takes minutes for meetings.
- Coordinates conferences/meetings and make travel arrangements.
- Performs record keeping procedures. Addresses billing concerns, and solves patient billing issues. Provides input into budget preparation.
- Performs other duties as required or assigned.
- High School diploma with 3 years of administrative support experience or the equivalent required.
- Proven experience working with the public required.
- Knowledge of medical terminology may be required.
- Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
- Excellent communication and interpersonal skills required.
- Previous experience working in a medical setting preferred.
- None