What are the responsibilities and job description for the Senior Clinical Secretary - Dept of Orthopaedics position at Dartmouth Health?
Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.
- Answers telephone, screens and directs calls, gives directions, and takes messages.
- Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
- Designs, analyzes, and coordinates master and other schedules.
- Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
- Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
- Creates forms and spreadsheets, tables, charts, databases and slides.
- Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
- Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
- Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
- Creates agendas and takes minutes for meetings.
- Coordinates conferences/meetings and make travel arrangements.
- Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
- Prepares grants and negotiates outside contracts.
- Performs other duties as required or assigned.
- High School diploma with 3 years of administrative support experience or the equivalent required.
- Proven experience working with the public required.
- Knowledge of medical terminology may be required.
- Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
- Excellent communication and interpersonal skills required.
- Previous experience working in a medical setting preferred.
- None