What are the responsibilities and job description for the Commercial Property Manager position at Dartmouth College?
Position Purpose
Manages the day-to-day operations of the commercial portion of the Real Estate Office (REO) managed portfolio. Coordinates with the Residential Property Manager(s), Accounting Specialist, Financial Analyst, Operations Manager, and serves as a resource to other Property Managers and staff within the Real Estate Office.
Description
Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Minimum five years of direct commercial property management experience.
- Bachelor’s degree, or the equivalent combination of education and experience.
Preferred Qualifications
- Strong organizational skills and ability to prioritize work and meet deadlines; ability to work independently.
- High level of accuracy and attention to detail.
- High degree of integrity, good judgment, and ability to recognize appropriate action and to follow through to completion.
- Excellent customer relations and communication skills
- Ability to use tact and judgement in dealing with residential and commercial tenants, contractors, vendors, lenders, co-workers and members of the broader College community.
Department Contact for Recruitment Inquiries
Campus Services HR
Department Contact Phone Number
603-646-3323
Department Contact for Cover Letter and Title
Senior Director, Real Estate Office
Department Contact's Phone Number
603-646-3323
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Key Accountabilities
Description
Property Management
- Coordinates day-to-day property management for Dartmouth College commercial properties, including oversight of third-party vendor services, tenant relations, associated accounting, and commercial parking lot management.
- Proactively acts to keep College commercial rental properties occupied through accurate tracking of critical date reporting.
- Ensures ongoing and up-to-date knowledge of all market conditions.
- Develops and implements customer/tenant relations strategies; maintains positive relationships with all commercial tenants, responding to tenant issues and work requests as appropriate.
- Coordinates marketing and leasing efforts for all commercial properties, including development of proper rate rental strategies, advertising campaigns, marketing materials, and lease negotiations. Engages and monitors third-party brokers in instances where it is deemed better to market vacancies through third-party brokers.
- Collaborates with the Operations Manager and/or Property Managers regarding property/unit renovations for competitive bidding for various vendor services. Review work for compliance with contract specifications.
- Performs periodic building and unit inspections and prioritizes work in accordance with financial and departmental goals.
- Develops and implements lease rules and regulations, policies, etc. in conjunction with other REO Property Managers, OGC and the Senior Director of Real Estate.
- Investigates and resolves lease issues and/or disputes.
- Provides support to Residential Property Manager(s), as required.
Percentage Of Time
50
Description
Financial & Fiscal Management
- Works closely with division’s Financial Analyst and Accounting Specialist to prepare commercial properties annual operating and capital budgets, and monitor performance against those budgets.
- Prepares reconciliations of CAM charges for commercial properties and provides tenants with explanations as needed.
- Reviews property management accounting, including analysis of financial reports and researching various expenses.
- Reviews aging reports and monitors tenant receivables. Sends periodic notices/statements to commercial tenants.
- Works with the Senior Director of Real Estate on the annual audit and appraisal process for Commercial Assets.
Percentage Of Time
20
Description
Transaction Management
- Manages lease administration for adherence to critical dates for 3rd party transactions. Coordinates appropriate notifications or engages with owner-landlords on revised terms and conditions.
- Collaborates with Space Planning regarding off-campus space requests. Assists with identification of possible locations.
- Prepares draft contracts and lease agreements, including addendums and amendments, for OGC and Senior Director of Real Estate approval and execution. Manages lease administration for adherence to critical dates.
- Maintains correspondence between each participating party of the transaction, such as the College and tenants, surveyors, appraisers, etc.
- Maintains status reports and creates lease abstracts as requested.
- Assists Senior Director of Real Estate on coordination of acquisitions, dispositions and gift properties.
Percentage Of Time
10
Description
Database Management
- Maintains property management databases, lease abstracts, rent increases, and notifications within Planon. Performs regular review and audit of data in database for accuracy.
- Leads the monthly Financial Close process in coordination with Property Manager(s).
- Collaborates with REO Team and ITC on system configuration efficiencies. Assists with creation of reporting structure to enhance business operations.
Percentage Of Time
10
Description
Planning and Development
- Collaborates on identification, creation, and implementation of standardization of current processes and process improvement strategies.
- Attends professional development to remain current on real estate fundamentals, practice, and law.
Percentage Of Time
5
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
- Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
- Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
- Collaborates, when appropriate, on other CEB-related initiatives within the division and College
Percentage Of Time
5
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned.
