Employee Service Center Rep

Be the voice of HR Connect responding to employee and candidate inquiries across all areas of HR – policies, benefits, pay, recruitment, and more.

If you are seeking an entry-level opportunity to gain exposure and knowledge in an array of different HR areas, this is it. We’ll provide the tools and training, you bring the customer service mindset and positive attitude. We also need your interpersonal and organizational skills to provide administrative support to our different HR teams.

Join a growing HR team that is transforming how we deliver high-quality services to our past, future, and current employees across the globe.

Day-to-Day Role

• As first point of contact, responds to employees, former employees, and candidate’s inquiries in the HR Employee Service Center utilizing telephony system and case management system.
• Ensures excellent customer service consistently.
• Utilizes existing knowledge articles and job aids to ensure responses are accurate and up to date.
• Collaborates with Employee Service Center Specialists to ensure employees receive accurate responses on more complex issues or questions.
• Completes routine HR administrative tasks.
• Willingness to work 9:00AM -6:00PM, 8:00AM - 5:00PM, or 7:00AM - 4:00PM shifts
• Monday-Wednesday in office - Thursday and Friday Remote
  

Core Skills And Qualifications

The ideal candidate must possess all of the following:

• High school diploma or equivalent required
• Demonstrated experience providing customer service
• Excellent interpersonal skills
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
• Must be able to stay focused and engaged in an active and open work environment.
• Excellent verbal and written communication skills necessary in order to convey clear and concise responses to inquiries
• Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint
• Strong attention to detail and accuracy
• Ability to maintain confidentiality
  
  

Preferred Skills And Qualifications

• Associates degree in business, human resources or related field
• Experience working in a Human Resources Department or in a service center
  
  

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We’re a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we’re proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

• THC testing ONLY when such testing is required by law.
  
  

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.