Loan Servicing & Default Specialist

FLSA Status

• Non-Exempt

Job Summary

In search of a highly motivated, forward-thinking individual to join our rapidly growing loan-servicing department.  The Loan Servicing and Default Specialist supports a broad range of loan servicing and default management activities, with a focus on delinquency resolution, loss mitigation, investor reporting, and responsive customer service. This role works directly with borrowers to evaluate repayment options, establish appropriate workout arrangements, and help resolve delinquent accounts while ensuring accurate documentation and compliance with applicable guidelines. The Specialist also supports escrow administration, loan servicing activities, system upgrades and conversions, and inquiries from customers, internal teams, investors, and third parties. The ideal candidate is a proactive, tech-savvy problem-solver who is highly organized, adaptable, and comfortable managing complex situations and changing priorities.

Job Duties

• Assisting with software upgrades and conversions.
• Monitor and contact delinquent borrowers.
• Determine eligibility for various workout programs.
• Reports Freddie Mac and Fannie Mae delinquencies and foreclosure sales.
• Set up forbearance or repayment plans
• Responds to internal and external operation requests via email and phone, including early phases of delinquency.
• Responds to customer, investor, or other 3^rd party inquiries through research and documentation in accordance with established guidelines.
• Monitors and analyzes various escrow accounts including PMI, taxes and hazard insurance.
• Calculates and prepares payoff statements, verifications and discharges.
• Performs a variety of other duties as assigned.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education
  • Minimum education requirement: High school diploma or GED equivalent. 
• Experience
  • Two to five years previous mortgage servicing, default or loan operations required, including time spent in preparatory positions
  • Loss Mitigation experience and knowledge a plus
• Skills
  • Able to perform at a high level in a fast-paced environment
  • Possess an aptitude for problem-solving
  • Exceptional organizational and time management skills
  • Ability to read and understand loan documents
  • Proficient computer and Excel skills

Supervised By

• Mortgage Servicing Manager

Supervises

• None

Management retains the discretion to change this job description at any time.

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most. 

We offer:  

• Medical Benefits

• Dental

• Vision

• 401(K) Plan with Employer Matching

• Employee Stock Ownership Plan (Profit Sharing)

• Paid vacation & sick time

• Flexible scheduling

• Employee Assistance Program

• Dart Bank University

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate nondiscriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).  This employer participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the United States. If E Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E Verify once you have accepted a job offer and completed Form I 9. 

Technology & Workspace Requirements  

Dart Bank is committed to supporting flexible work arrangements when they align with business and position requirements. Remote and hybrid work are privileges that carry additional responsibilities and workspace requirements to ensure employees can effectively and securely perform their job duties. 

To support our technology and security standards, employees are required to have a modern smartphone capable of supporting company authentication and communication applications.

Employees in remote or hybrid roles will be provided with a computer, monitors, docking station, keyboard, and mouse to perform their work. Employees must maintain a work environment that supports the effective performance of their job duties, including a reliable high speed internet connection with minimum speeds of 25 Mbps download and 5 Mbps upload.