What are the responsibilities and job description for the Assistant Manager position at Dark Matter?
***Please do not contact onsite location to submit or follow up on applications. All applications must be submitted though really to be considerd.
Join Dark Matter's fast-growing Dispensary!
The Assistant Manager supports the Dispensary Manager in daily operations, ensuring compliance with all state and local cannabis regulations, delivering excellent customer service, and overseeing staff performance. This role helps manage inventory, train team members, maintain store presentation, and uphold operational efficiency while fostering a positive and professional environment.
Key Responsibilities:
- Operational Support
- Assist the Dispensary Manager in supervising daily operations, opening/closing procedures, and scheduling.
- Ensure adherence to all regulatory requirements, including recordkeeping, product handling, and security protocols.
- Monitor sales floor activity to maintain smooth customer flow and efficient service.
- Team Leadership
- Train, coach, and mentor staff in product knowledge, compliance, and customer service standards.
- Support performance reviews and provide feedback to team members.
- Foster a collaborative and positive work culture.
- Inventory Management
- Assist with inventory counts, product intake, and discrepancy resolution.
- Monitor stock levels and coordinate reorders with management.
- Ensure proper storage, labeling, and tracking of cannabis products per regulations.
- Customer Service
- Resolve escalated customer concerns in a professional manner.
- Promote upselling and product education to meet sales goals.
- Maintain a welcoming, informative, and compliant customer experience.
- Compliance & Reporting
- Support audits, compliance checks, and reporting requirements.
- Stay up-to-date with changes in cannabis laws and store SOPs.
- Enforce ID verification and age restriction policies without exception.
Qualifications:
- Minimum 1–2 years retail or dispensary supervisory experience.
- Strong knowledge of cannabis products, regulations, and industry trends.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must meet state requirements for employment in a cannabis dispensary (e.g., background checks, licensing).
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 30 lbs.
- Comfortable working in environments with strong odors.
Job Type: Full-time
Pay: $22.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23