What are the responsibilities and job description for the Automotive Service Manager position at DARCARS Automotive Group?
We are now hiring a Service Manager for our Kia dealership!
We are seeking an experienced, motivated, and results-driven automotive professional to lead our service department, drive operational performance, and deliver the exceptional customer experience Kia owners expect.
This is a high-impact leadership opportunity for a service professional who thrives in a fast-paced dealership environment, knows how to develop high-performing teams, and understands how to build a profitable, customer-focused service operation.
If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you!
What You'll Do- Lead all service department operations to maximize profitability, efficiency, and customer retention
- Drive performance through key service metrics, including:
- Repair order growth
- Technician productivity and efficiency
- Sales per repair order
- Warranty performance and comeback reduction
- Customer satisfaction and retention
- Recruit, train, coach, and develop service advisors and technicians
- Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement
- Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience
- Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives
- Monitor budgets, control expenses, and maintain high operational standards
- Ensure compliance with Kia manufacturer requirements and all applicable federal, state, and local regulations
- Maintain strong working relationships between the service, parts, and sales departments
- Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs
- Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction
- 4 years of automotive service technical experience
- 5 years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
- Proven track record of increasing service revenue, technician productivity, and customer satisfaction
- Strong leadership, coaching, and team-building skills
- Excellent communication, organizational, and problem-solving abilities
- Experience managing dealership service operations, departmental budgets, and key performance metrics
- Knowledge of warranty procedures, repair order management, and manufacturer service standards
- Ability to lead a fast-paced service department while maintaining high standards of quality and customer care
- Kia dealership experience preferred; experience with other automotive brands will also be considered
- Previous experience managing a high-volume service department is a plus
Benefits
- Comprehensive Benefits Plan including 401k
- Paid Holidays & PTO
- Employee discounts on vehicle purchases, parts and service repairs
- Internal career advancement opportunities
- Opportunities to join our community service initiatives
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
#indeedhigh