What are the responsibilities and job description for the Logistics Customer Service Representative position at Darby Day Staffing Inc.?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedule : Mon to Fri (7am to 4pm)
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customers of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and ensure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records related to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as requested by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to the appropriate department.
Assist drivers at check in window various times though out the day.
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