Donor Care Associate

Dar-us-Salaam, a multi-faceted community centered Islamic organization and the parent organization of Al-Huda School in College Park, Maryland, is seeking to fill a Donor Care Associate fulltime position with a Muslim who is passionate about serving Islam and who enjoys making connections and building relationships with other Muslims.

The Donor Care Associate will work out of our College Park, Maryland office, supporting critical back office and administrative functions of the Donor Care Office and Marketing Department. The Donor Care Office is the engine which runs Dar-us-Salaam’s fundraising efforts, connecting donors with the projects and causes close to their hearts.

Essential duties and responsibilities

Interact with donors daily using communication channels such as phone, email, website chat, text message, and in person

Enter donations and donor data following proper security protocols, including notes on donor interactions, with the utmost accuracy, timeliness, and confidentiality

Use technology platforms to create and run reports, forms for donation entry, and emails to donors

Understand Dar-us-Salaam current events and programs in order to keep donors in the loop on the tangible impacts of their donations

Welcome and on-board new donors, and find ways to engage them so that their relationship with Dar-us-Salaam grows stronger

Help plan and execute events like small donor gatherings online and in-person, as well as large fundraising events.

The ideal candidate possess the following qualifications and qualities:

Is excited by helping people, making a difference in the world, and serving Allah with ihsaan

Possesses a high degree of integrity and honesty

Exhibits professionalism and a strong work ethic

Has a record of reliability and commitment

Is detail oriented and strives to surpass expectations

Utilizes time effectively and can manage multiple tasks simultaneously

Has good manners and understands the importance of kindness, patience, and compassion

Is experienced with software like word processors, spreadsheets, and online applications

Is well versed in using the internet for research and purchasing online

Possess strong communication skills both written and verbal — on the phone and in person

Is an independent learner who can get up to speed quickly, especially with technology by asking, experimenting, and utilizing available training resources

Possess a general understanding of data, including the ability to generate and read reports

Can conduct independent research into products and venues

Can take general ideas and goals and convert them into actionable plans

Demonstrates strong reading comprehension and strong writing skills

Can work weekends and evenings during peak times like Ramadan and special events

Experienced using social media and related online platforms and tools

Preference will be given to US citizens with at least a high school diploma (Bachelor’s degree from a US educational institution preferred), For immediate consideration, email a resume listing at least 3 references and a cover letter