What are the responsibilities and job description for the Wine Educator position at DAOU Family Estates?
The Wine Educator is responsible for creating a memorable wine and customer service experience while promoting the sale of wines and wine club memberships. Additionally, this role is responsible for serving, setting-up, and clean-up of all tasting room functions.
- Greet all visitors and pour wines for tasting.
- Customize guest experience utilizing reservation notes, order history and preferences.
- Create an exclusive and memorable experience for each guest, including grounds tours and sharing the DAOU story.
- Promote our wines, culinary experiences, and club memberships while providing a world-class customer experience and anticipating the customers every need.
- Build relationships and recruit members to our exclusive Membership.
- Maintain Membership CRM including proper data capture and visit notes.
- Describe wines and authentic winery history; answer visitors questions.
- Assist with display and stocking of retail items and wines.
- Assist with special events.
- Acquire and maintain thorough knowledge of winery, the wines and its functions.
- Perform other duties as assigned by manager.
- Assist in maintaining cleanliness of facilities.
- Prepare each table before a guest is seated and maintain table throughout visit.
- Maintain the bar throughout service.
- Follow up with guests and members over the phone and in writing.
- Professional demeanor.
- Full of self-drive and initiative.
- Embodies excellence in hospitality and customer service through actions and everyday behavior.
- Passion for wine, food, and service.
- Ability to work a flexible schedule, including weekends, holidays and some evenings.
- Works efficiently and follows company standards, with or without immediate supervision.
- Possesses knowledge of principles and processes for providing exceptional visitor experiences.
- Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.
- Ability to work in a fast-paced, changing environment.
- Must be at least 21 years of age.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Success Factors/Job Competencies
- Works efficiently and follows company standards, with or without immediate supervision.
- Possesses knowledge of principles and processes for providing exceptional visitor experiences.
- Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.
- Previous tasting room, sales or hospitality experience preferred.
- Knowledge of wine and wine production.
- Wine Certification with the Society of Wine Educators, Court of Master Sommeliers, or WSET preferred
Working Conditions
- Regular working schedule to include weekends and holidays.
- Long and irregular hours during peak seasons and/or special events.
- Must be able to lift at least 40 lbs.
- Standing for long periods of time (8 hours per day).
Compensation for this role is $15.50/hr. This position is eligible to participate in the tip pool at DAOU.
- 401K, Medical, Dental, Vision, Life
- DAOU offers a 50% employee discount off all wine, food, and merchandise items. In addition, DAOU provides a bottle of new vintages to all employees as they are released to consumers.
- Annual membership to LinkedIn Learning for all employees.
The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.
DAOU is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary : $16 - $0