What are the responsibilities and job description for the Help Desk Associate position at Dao Emerging Technologies?
Our Support Team in seeking route accounting support personnel for this position to assist with the following:
- Create various statistical reports for customer and internal use.
- Perform accurate data entry into our route accounting software.
- Analyze data feeds for troubleshooting and reporting.
- Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
- Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
- On Call (After Hours) rotation
Ideal candidates possess experience with any or all of the following:
- Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
- Time and ticket tracking software to document support incidents.
- Basic understanding of troubleshooting handheld devices.
Minimum Qualifications:
- High School or Equivalent Diploma (Required)
- Fluent Spanish speaking (Preferred)
- Excellent customer service skills
- Strong personal and work ethics
- Professional communication skills, both oral and written
- Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
- Professional attitude, attire, and communication
- Two years prior Customer Service Experience (Required)
- Prior experience providing technical support via phone
- Experience working with iOS and Android operating systems (Required)
Schedule:
- 8 hour shift
- Monday to Friday
- On call rotation
Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.
Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.
Job Type: Full-time