Surveillance Agent

Job purpose

Under the direction of the Surveillance Supervisor, the incumbent is responsible for protection of casino assets.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Monitor all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
• Utilize necessary equipment, to identify, record, document, and report illegal, suspicious or unusual activities occurring on property.
• Protects company assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
• Identify potential loss of revenue, including cheats, devices, and scams.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Experience with computers, cameras and electronic equipment required.
• Knowledge of casino operations required.
• Attendance at dealer school strongly preferred.
• One (1) year experience as a surveillance operator preferred.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills. 
• Excellent verbal communication skills are required. 
• The ability to thrive in a fast-paced multi-tasking, hands-on environment. 
• Ability to establish and maintain a positive and professional working relationships with all individuals. 
• Proficient in computer systems. 
• Ability to work occasional overtime and irregular hours.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match