Slot Floor Supervisor

Job purpose

Under the direction of the Slot Manager, the incumbent is responsible for the daily supervision of the Slots activities and staff.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Monitor daily slot transactions for accuracy and response time.
• Responsible for supervising SLOT attendants on assigned shift within assigned section.
• Assists in training, counseling, scheduling, and evaluating SLOT attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures that SLOT attendants work, security officers and other Golden Nugget Casino staff in regard to daily slot floor operational demands.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensures the security and integrity of all casino property.
• Report developments that may affect the casino operation to the Casino Operations Manager.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and employees as appropriate.
• Always promote positive public/employee relations.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.

• Ability to obtain a gaming license.
• Minimum one (1) year SLOT Attendant or SLOT Technician experience preferred, or one (1) year of casino experience with previous experience as a SLOT Floor Supervisor in a high-volume casino environment.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver at a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match