Experienced Front Desk & Member Services Coordinator

Pay: $18.00/hour
Location: Fairhaven, MA
Position: Part-Time | In-Person

Schedule

Applicants must be consistently available for:

• Monday: 8:45 AM–11:15 AM
• Wednesday: 8:45 AM–11:15 AM
• Saturday: 8:45 AM–11:30 AM
• Some evening availability for training and occasional coverage

These permanent morning hours are required.

We are also looking for someone with flexibility to occasionally help cover evening shifts or assist at our Somerset, MA and Bristol, RI locations. Additional hours are not guaranteed, but there may be opportunities to pick up extra shifts.

About the Position

Danny Savery Brazilian Jiu Jitsu is looking for an experienced Front Desk & Member Services Coordinator for our Fairhaven academy.

This is not an entry-level front desk position. We are looking for someone who already has experience working independently in a professional front desk, office, administrative, membership, hospitality, medical/dental, fitness, or similar customer-service environment.

Our front desk handles much more than greeting people. This position is responsible for communication with members and parents, scheduling, lead follow-up, memberships, payments, sales, administrative tasks, and helping keep the academy organized and running smoothly.

Fairhaven can become very busy during classes, so we need someone who can confidently manage several responsibilities at once without becoming overwhelmed or needing constant direction.

This is not a coaching position, and employees may not train during their scheduled shift.

Experience We Are Looking For

Previous professional front desk, administrative, office, or similar experience is required.

Strong candidates will have experience with several of the following:

• Managing phones, text messages, and professional emails
• Scheduling appointments or maintaining calendars
• Using customer, patient, member, or scheduling software
• Processing payments and answering account questions
• Working independently at a front desk
• Handling multiple customers or responsibilities at once
• Following up with customers, leads, or clients
• Sales or membership-related conversations
• Handling difficult or upset customers professionally
• Maintaining accurate records and completing administrative tasks
• Writing clearly and professionally with good grammar

We are looking for someone who has actually performed these responsibilities in a previous position and can provide examples during the interview process.

Responsibilities

• Greet and assist students, parents, and visitors
• Answer and respond to phone calls, texts, and emails
• Book introductory lessons and follow up with prospective students
• Assist with memberships, payments, account questions, and pro shop sales
• Learn and confidently use our scheduling and member-management systems
• Support coaches and daily academy operations
• Complete administrative tasks and follow-up responsibilities
• Maintain an organized and professional front desk
• Take initiative and recognize what needs attention without constant direction
• Complete end-of-shift responsibilities
• Help maintain a clean and professional academy

Cleaning & Facility Upkeep

Cleaning is a regular part of this position and is completed during every shift as assigned.

This may include and not limited to:

• Mopping training mats
• Cleaning bathrooms
• Cleaning lobby and front desk areas
• Emptying trash
• General facility cleaning and organization

Applicants must be comfortable completing these responsibilities.

What We’re Looking For

We are looking for someone who is:

• Friendly and comfortable speaking with people
• Professional and dependable
• Organized and detail-oriented
• Confident working independently
• Able to multitask in a busy environment
• Comfortable with soft sales and follow-up
• Able to learn new systems and retain training
• Able to follow established procedures
• Willing to take initiative and complete tasks without constant reminders
• Punctual and consistent with attendance
• A strong verbal and written communicator

Reliable transportation is required.

Flexibility to occasionally cover shifts at our Somerset, MA and Bristol, RI academies is strongly preferred.

Before Applying

Please apply only if you:

• Have previous professional front desk, administrative, office, or similar experience
• Can consistently work Monday, Wednesday, and Saturday mornings
• Have some evening availability for training and occasional fill in at other locations.
• Are comfortable with sales, follow-up, payments, and customer communication
• Are comfortable completing regular cleaning responsibilities
• Are looking for a small, consistent part-time position

Please submit your resume and briefly explain your relevant experience and availability.

Applicants whose experience does not meet the requirements above may not be contacted for an interview.

Pay: $18.00 per hour

Application Question(s):

• Why do you think you’d be a good fit for this role? Explain in detail. Required question!
• This role requires using systems for scheduling, student/member records, payments, communication, and follow-up tasks. What experience do you have learning or using workplace software, and can you give an example of how you used those systems to stay organized and complete your responsibilities? Explain in detail. Required question!
• This position requires frequent communication with students, parents, prospective members, and staff by phone, text, email, and in person. Are you able to communicate clearly and professionally in English, both verbally and in writing?
• This position includes regular cleaning duties such as mopping training mats, cleaning bathrooms, emptying trash, and general facility upkeep. Are you willing to perform these duties as part of every shift when assigned?
• Do you have reliable transportation and are you able to consistently commute to our Fairhaven, MA location?
• Are you available evening hours for initial and ongoing staff training?
• Are you willing and able to occasionally cover evening shifts at our Somerset, MA and/or Bristol, RI academies when needed?
• If this position were changed to a permanent Saturday shift from 9:00 AM-11:30 AM, with occasional floater coverage at our Fairhaven, Somerset, and Bristol locations, would you still be interested?
• Are you available to work ALL of the following permanent shifts every week? Monday: 8:45 AM-11:15 AM, Wednesday: 8:45 AM-11:15 AM, and Saturday: 8:45 AM-11:30 AM.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $18