What are the responsibilities and job description for the Customer Support Representative position at Danmar Products Inc?
Come Join our office team at Danmar Products - Equipping People. Enhancing Lives.
Danmar Products is a manufacturer for special needs equipment. Helmets, other protective headgear, supportive/positioning aids, and swim aids for recreation and therapy are all our areas of expertise. We also manufacture wrestling headgear. https://www.danmarproducts.com/.
Come work for a company where not only products make a difference in someone's life, but the customer service team behind them! M-F 8am-4:30pm. Pay is negotiable depending on education and experience.
We are looking for a customer-oriented service/support representative. A customer support representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming calls, working with customers
- Answering questions about products
- Generate quotes, input orders
- Processing orders and transactions
- Email communications
- Returns/solving issues
- Navigate Salespad and Microsoft GP for various administrative tasks
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Salary : $18 - $25