What are the responsibilities and job description for the Customer Service Advocate position at Daniels Health?
We support our customers with an array of added value products and services to ensure Protection, Sustainability, Value, Compliance and Education are provided. Our main audience is within the healthcare space as we service hospitals and customers such as doctors, dentists and pharmacies.
We now look to you to help us deliver on our customer needs from providing customer service, to managing daily production needs and working across the production and transport teams to help coordinate the day to day deliveries to our customer sites.
For our Customer Service Representatives no two days are the same as you plan, prioritize, problem solve and work together within a small and close-knit team at our Treatment Facility.
\n- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Work closely with the production team and transport team to ensure a timely and efficient delivery is met at all customer locations. This includes:
- Creating customer manifests per customer needs
- Print process documents for daily production
- Ensuring inventory is available and stocked in conjunction with your Plant Manager
- Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
- Support with routing and rerouting of our trucks on a daily/weekly basis
- Liaising with all departments and customers where changes are made, or an issue occurs
- Late deliveries etc.
- 2 years of administrative and customer service experience within retail or hospitality or corporate will be considered
- Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Ability to work weekends, holidays or flex hours as needed by production demands
- Proven experience in improving processes and procedures
If you are looking for a fast paced and busy environment, then we have the environment for you! Be the right-hand person to our Operations Manager and apply today!
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
